Forum Discussion

Johnsonme2's avatar
Johnsonme2
New Poster
5 years ago

Cancel my internet service

I have tried calling at all hours of the night and day. The night shift tells me to call in the day time. The daytime answering machine tells me to call back later and hangs up. !!! the sales line an...
Service
  • maratsade's avatar
    maratsade
    5 years ago

    And for those who might think this is a HughesNet thing, it isn't.  You can't cancel online with other ISPs either. You have to call.  I wonder if this will change in the future, but for now, cancellations are done via phone call. 

     

    MarkJFine wrote:

    Because you can't.

     

GabeU's avatar
GabeU
Distinguished Professor IV
cathycurtis wrote:

The pandemic has nothing to do with customer service.

The reps are very busy right now due to an increase in calls.  The majority of those calls are related to congested service because of the incredible increase in traffic due to so many people being home.  And why?  Because of the pandemic.

 

So, yes, the pandemic has to do with the current state of customer service.

MarkJFine's avatar
MarkJFine
Professor
5 years ago

Let's not forget that also because of the pandemic, people are working fewer hours and there's a reduced staff.

So, yeah, because of the pandemic.