Forum Discussion
Cancellation Fee problems
I am having to cancel my service because I recently moved and Hughesnet will not waive my cancellation fee. My new landlord will not allow the service to be installed. It is not my fault that I'm hav...
Hi authement2003,
I am afraid to say I do have to agree with wwatkins123 on this one.. Asking your new landlord about their rules and restrictions would have been a good thing to do before making the move, but then again if that was the only place you could have moved to, you'd still be in the same situation! I do understand the costs of moving and the fact that you probably have to put a deposit on the apartment, a new water connection, light connection, renter's insurance, etc so I am very much okay with helping you on the early termination fee. The only condition is that if you leased your equipment, please provide me your new address in an e-mail to communitysupport@hughes.com so that I can send you a box & pre-paid shipping label for return.
Thank you,
Amanda
I am afraid to say I do have to agree with wwatkins123 on this one.. Asking your new landlord about their rules and restrictions would have been a good thing to do before making the move, but then again if that was the only place you could have moved to, you'd still be in the same situation! I do understand the costs of moving and the fact that you probably have to put a deposit on the apartment, a new water connection, light connection, renter's insurance, etc so I am very much okay with helping you on the early termination fee. The only condition is that if you leased your equipment, please provide me your new address in an e-mail to communitysupport@hughes.com so that I can send you a box & pre-paid shipping label for return.
Thank you,
Amanda
