Cancellation Fee problems

Hi authement2003,

I am afraid to say I do have to agree with wwatkins123 on this one.. Asking your new landlord about their rules and restrictions would have been a good thing to do before making the move, but then again if that was the only place you could have moved to, you'd still be in the same situation! I do understand the costs of moving and the fact that you probably have to put a deposit on the apartment, a new water connection, light connection, renter's insurance, etc so I am very much okay with helping you on the early termination fee. The only condition is that if you leased your equipment, please provide me your new address in an e-mail to communitysupport@hughes.com so that I can send you a box & pre-paid shipping label for return.

Thank you,
Amanda

Hughesnet will try to squeeze every penny out of its many dissatisfied, cancellation-bound customers.  I wonder how much of their profit margin is from early cancellation fees.  I will recommend that prospective customers steer clear of Hughesnet.  Their pricing and data caps are egregious.

I'm on HughesNet's side on this one, and I'm HARDLY even in agreement with them.  You should do due diligence BEFORE you move to make sure that your service is available to be moved to your new location.  Ask your landlord about it being placed on a metal pole so it's not attached to the house or anything, that may work.

I agree that Hughesnet should be able to be more flexible in situations such as these. I would suggest that she start at the top of Hughesnet's food chain and don't even bother with the people who answer the phone or claim to be supervisors when you request to speak to one. Most are like mindless robots who can only speak on what is in their script. Someone at the top would have more authority to waive this fee and if the tenant can provide proof from the landlord in the form of a notarized statement, then it would be callous of Hughesnet not to consider at least reducing it if not waiving the fee altogether. I mean, is hughesnet so money strapped that they would want a customer to continue to pay for a service they can't even receive? Or if she can't afford to pay the termination fee right away, she should consider reducing her package to the lowest one possible and ride it out until she can. I also recommend that she switch to paper bills (versus allowing hughesnet to automatically debit her account each month). I don't recommend automatic payments to anyone because some unscrupulous companies will try to charge your credit card when they don't have the authorization to do so, as in late fees or unpaid early termination fees.

Hi authement2003,

Sorry to hear about your new landlords rules! :( Did you confer with the landlord before moving and mention you had satellite dish equipment that needed to be installed?

Thank you
Amanda

My landlord did not tell me until after I moved in that I could not have the service installed.

Awesome, Amanda.  "Sorry" really shows compassion and flexibility.  And a frowning emoticon to boot ;)  Now I really feel like I'm represented by caring, considerate individuals, whose hands are tied in the matter of helping someone who has relocated.  We know how cheap it is to relocate Anywhere.  Might as well tack on an early cancellation fee on top of the rental truck fee and apartment deposit. Let it be said, that Hughesnet is a benevolent, compassionate leader in the shrinking market of satellite internet :D

US Laws recognize that if you use a credit card for payment in a continuous service that if you are charged late fees, and unpaid termination fees can debit any active billing method the customer gave them.  Also, paper billing costs more per month.

This forum has made me happy that I looked for it first instead of calling customer service when I had trouble. :-)

Yes, paper billing does cost more each month but I'm happy to pay the extra $5 just so hughesnet or any other unscrupulous company can't use that legal mumble jumble and charge my credit card without my authorization...continuous service or not. Hughesnet won't even let you choose paper billing as an alternate method of payment unless you call in and talk to a representative first who just happens to be in a foreign country, hardly speaks good English and makes you repeat over and over again at least 10 times that you want a paper bill and that you understand it will be an additional $5 a month...really Hughesnet? And it's shameful that you even have the gall to charge $5 a month just to receive a paper bill and then go out of your way to make it so difficult for a customer just to get it! All dubious and deceitful methods of gouging customers who are already paying an arm and both legs for a internet service I wouldn't wish on children in Africa.