Solved: Re: Cancellation - Hughesnet Community

Kk2 · ‎03-19-2020

I need to cancel my bill immediately. Terrible service and unable to continue the coronavirus affecting my job.

maratsade · ‎03-19-2020

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

View solution in original post

maratsade · ‎03-19-2020

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

Gilbercal · ‎03-20-2020

Just tried calling the 866-347-3292 number. The recording said that due to COVID-19 call back later.

Reggie · ‎03-20-2020

@Gilbercal wrote:
Just tried calling the 866-347-3292 number. The recording said that due to COVID-19 call back later.

I just tried the 866-347-3292 number. The recording said due to Covid-19 the wait time is upto 20 mins.

That make sense they are flooded with calls. I would try about 12 AM Eastern time.

GabeU · ‎03-20-2020

@Reggie wrote:
I just tried the 866-347-3292 number. The recording said due to Covid-19 the wait time is upto 20 mins.

Same here.