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Cannot view invoices again

cuddlebug
New Member

Cannot view invoices again

So, I did exactly what Liz told me to do the last time I could not view my invoice.  I signed out and went to view only (in the view/pay box that comes up).  I typed in my SAN blah,blah,blah.  I just keep getting an error that says Hughes cannot find my account and please try typing in the correct info. etc.  I rechecked my typing, all is o.k. but cannot get past this error.  Any ideas?
18 REPLIES 18
Gwalk900
Honorary Alumnus

Re: Cannot view invoices again

Did you capitalize the letters DSS ?
cuddlebug
New Member

Re: Cannot view invoices again

yes Gwalk I did all that but it still puts up the same error.  Weird.  Thanks for helping out here
Gwalk900
Honorary Alumnus

Re: Cannot view invoices again

I just tried it and it works here.
Gremlins ?
cuddlebug
New Member

Re: Cannot view invoices again

I think you hold a spell over my info Gwalk...I'll go and try right now and thanks again.
cuddlebug
New Member

Re: Cannot view invoices again

Nope...same message again on this end.  Hey, maybe I DO have gremlins...


Home       About       Logout View/Pay My Bill Status Account not found. One or more inputs are incorrect. If you would like to view or pay your invoice please try again using valid values or log in to your account. If too many invalid attempts have been made, wait for 30 minutes. Contact Us    |     Privacy Policy
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I have redone my "input" a zillion times and I still cannot get into the invoice....dang it!
Gwalk900
Honorary Alumnus

Re: Cannot view invoices again

The thing has done that to me also ...
The only "question" that seems to work for me is .... what phone number is associated with the account.
cuddlebug
New Member

Re: Cannot view invoices again

Tried that too, none of the different options worked
Gwalk900
Honorary Alumnus

Re: Cannot view invoices again

Try it from this link:

http://customercare.myhughesnet.com/


cuddlebug
New Member

Re: Cannot view invoices again

Nope...no luck there either Gwalk.  I do wish someone could address this issue because I need to be able to pay my bill online.  Thanks for all the help you are trying to give