Forum Discussion

steve77265's avatar
steve77265
New Poster
5 years ago

Computer Identifies me and tells me 20 minutes to talk to a disconnect tech,then hangs up?

I have called at least 10 times about my disconnect and no return box yet and it is trying to still bill me for monthly service. I have not used the service (if you can call it that) for over a month...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    5 years ago

    Hi Steve,

     

    You're welcome!

     

    In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call. 

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Thanks,

    Liz

     

Liz's avatar
Liz
Moderator

Good morning Steve,

 

Thank you for the confirmation. Your account will terminate at the end of your billing cycle on April 4. THEN the return kit will be mailed to you so you can return your equipment. So once April 4 hits, it may take 3-5 business days for the return kit to arrive, as indicated on your cancellation call. 

 

I hope this clears things up for you!

 

Thanks,

Liz

 

steve77265's avatar
steve77265
New Poster
5 years ago

Thank you Liz, That does clear it up. Does this mean I have to pay for the service till then as well? (even though I have not used it and was told a month ago this was done? I assume you can verify when I unplugged it)

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi Steve,

     

    You're welcome!

     

    In February when you initially called to cancel, that call got disconnected so the cancellation request was not completed; it was completed on your March call. 

     

    Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

     

    Thanks,

    Liz

     

    • steve77265's avatar
      steve77265
      New Poster
      5 years ago

      Thank you very much for your efforts, It really helps an ole fart on a fixed income

      • Liz's avatar
        Liz
        Moderator
        5 years ago

        You're very welcome, Steve, glad I could help. :)

         

        -Liz