For the past 7 years we have used my wife's pay card to pay our bill automatically. Our card number was stolen and had to replace it and this was due to Hughes Net actually being hacked. We found that out from the people who stole the number when they were arrested in Georgia. Since we got the new card, it is not accepted as payment for autopay now for some reason. It's the same exact card, same bank, through the same employer only thing that changed is the card number. We don't understand and get no cooperation from the customer service reps when we call. ALSO, still having the same connectivity issues we had and posted on here before. Hughes Net did come in and replace the modem with a new one. Still not doing any good. Still drop the net, still have slow loading and having to do a hard reset at least 3 times a week to even access the net. Don't know what else can be done, but it's still frustrating on all points.
I'd be happy to take a closer look at your billing issues and see what the issue may be with your preferred payment type. Please send me a private message so I can verify your payment information.
After running initial diagnostics, the system seems to be functioning properly and your speeds look great. What specific issues are you currently having with your service? I was reading some of your previous posts to get a sense of those but if you could elaborate a bit more on your current problems, I will be able to better assist you.
We found that out from the people who stole the number when they were arrested in Georgia.
NICE!!! Far too often that doesn't happen. I've been nailed twice over the years and, as far as I know, they never did figure out who did it either time. Granted, I let the bank handle it and I didn't alert the authorities. Both times people got my bank card number and went on shopping sprees. Luckily, HSBC covered the stolen money. Had they not I would have been in a world of hurt.
I'm glad they got the slime in your case.
Thanks for responding. I also run constant speed tests at test my and it does show all is good there and that's why it's so confusing.
It's the same issues we had before and were only corrected previously for about a month and it all started again. Very slow loading of
sites, sometimes not at all. The internet completely dropping out at various times requiring a hard reset every time. There are even times
the transmit and recieve lights go out on our modem and we can do nothing at all and this can last any where from a few minutes to a few
days. When the HughesNet tech out last time he discovered we had the wrong modem for Gen 5. When we upgraded to Gen 5 in April of
2017, the idiot installer left us with the old modem for Gen 4. But that's when all our problems started, when we upgraded to Gen 5. Never had
any of these issues when we had Gen 3 or 4.
If i can remember how to, I will send you a private message for our billing info.
Yes we were lucky. We contacted the local police here and filed a report with them. After a little investigating on my part and the Police Dept's part, it was discovered
exactly where the card was used. It was used at a Wal Mart in Georgia. Unfortunately for the people that used the stolen number, they didn't think about the security
cameras in place there. They were caught on tape using the card and we recognized immediately and were arrested. They are now in jail for it. We did get our money
back after filing all the necessary paper work.
They were caught on tape using the card and we recognized immediately and were arrested. They are now in jail for it.
Nothing makes the job of catching the bad guy easier than when they do something monumentally stupid.
Your success in getting them is a little bit of a victory for all of us who've been affected by the same type of thing.
Well, we did get an explanation on why our card is no longer accepted for auto pay. It was an explanation but makes no sense since the card was fine for 7 years
and now all of a sudden isn't. So now we have to call the idiot Customer Service People every month to make our payment AND the horrible internet service we
have been receiving every since we went to Gen 5 now costs us more every month since we aren't on auto pay anymore. Not going to speculate on why this has
happened, but have an idea.
As for our service....Our issues did get escalated up to a SUPPOSED Advanced Tech and they did call us. Unfortunately, the so called Tech had no clue and
all she did was install some updates she said that the engineers were aware of an issue with the service and working on. Then the Tech had us run a couple
speed tests and it was amazing, but in a bad way. The test showed us in the low 20'sMbps which is fine but she said they were showing 35Mbps on her end.
I was suspicious at that point and she had me run another speed test. Here's the kicker, I UNPLUGGED the modem and told her I ran the test and gave her
the same number we got the first time and she said it was showing 36Mbps on her end. Now, I'm no expert but have no clue how she got any speed reading with
the MODEM OFF. When I brought it up, she didnt say another word about the issue and said I have to wait 30 days to see if the updates do any good. She did
throw us bone and gave us a 1 month credit on our bill for next month. It's appreciated but doesn't make up for the 226 days we have been without service since January
1st of this year. So now we have to wait a month, come back on here and get our problem escalated again so they will call us. What a pain this has been since
we went to Gen 5. Never had this issue with Gen 4.
As I said in our private messages, our engineers are hard at work on the issue and once the updates are rolled out, the problem should be resolved. I will be sure to update you once the updates have been rolled out!
Your patience and understanding are much appreciated.
I have seen other members of the community indicate that prepaid cards do not work. I work for a CPA firm and help companies with payroll, so I'm aware that payroll cards are most times considered "prepaid" because they don't accept recurring transactions. The way that cards are recognized as prepaid is by the first six digits (the BIN) and perhaps the BIN on your card changed from one to the other, causing the payment method you prefer to reflect as one that is prepaid? If the other card number hadn't changed in 7 years, it wouldn' have fell under the umbrella regulation that prepaid cards use a specific BIN that identifies them as such.
Just a thought. Keep in mind that if someone hadn't taken advantage of prepaid cards to get out of paying the company, they would be accepted. I can be certain it is nothing personal, at least. It sounds like they are looking into your service issues so hopefully all will be well!