Credit Cards no longer accepted as online, nor automatic, payment.

Well, we did get an explanation on why our card is no longer accepted for auto pay. It was an explanation but makes no sense since the card was fine for 7 years

and now all of a sudden isn't. So now we have to call the idiot Customer Service People every month to make our payment AND the horrible internet service we

have been receiving every since we went to Gen 5 now costs us more every month since we aren't on auto pay anymore. Not going to speculate on why this has

happened, but have an idea.

As for our service....Our issues did get escalated up to a SUPPOSED Advanced Tech and they did call us. Unfortunately, the so called Tech had no clue and

all she did was install some updates she said that the engineers were aware of an issue with the service and working on. Then the Tech had us run a couple

speed tests and it was amazing, but in a bad way. The test showed us in the low 20'sMbps which is fine but she said they were showing 35Mbps on her end.

I was suspicious at that point and she had me run another speed test. Here's the kicker, I UNPLUGGED the modem and told her I ran the test and gave her

the same number we got the first time and she said it was showing 36Mbps on her end. Now, I'm no expert but have no clue how she got any speed reading with

the MODEM OFF. When I brought it up, she didnt say another word about the issue and said I have to wait 30 days to see if the updates do any good. She did

throw us bone and gave us a 1 month credit on our bill for next month. It's appreciated but doesn't make up for the 226 days we have been without service since January

1st of this year. So now we have to wait a month, come back on here and get our problem escalated again so they will call us. What a pain this has been since

we went to Gen 5. Never had this issue with Gen 4.