I have seen other members of the community indicate that prepaid cards do not work. I work for a CPA firm and help companies with payroll, so I'm aware that payroll cards are most times considered "prepaid" because they don't accept recurring transactions. The way that cards are recognized as prepaid is by the first six digits (the BIN) and perhaps the BIN on your card changed from one to the other, causing the payment method you prefer to reflect as one that is prepaid? If the other card number hadn't changed in 7 years, it wouldn' have fell under the umbrella regulation that prepaid cards use a specific BIN that identifies them as such.
Just a thought. Keep in mind that if someone hadn't taken advantage of prepaid cards to get out of paying the company, they would be accepted. I can be certain it is nothing personal, at least. It sounds like they are looking into your service issues so hopefully all will be well!
Bill & Reta,
The Service Order has been placed and the technician will be contacting you by phone to schedule the appointment!
Your patience and understanding are much appreciated.
-Jay
