Hughesnet Community

Data reduced before 1 year was up

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anthony2
New Poster
‎10-30-2017 01:43 AM
‎10-30-2017 01:43 AM

Data reduced before 1 year was up

My wife and I started in the summer of 2017 with the special deal of 20GB for the price of 10GB plan. Well, 3 months into this we are only getting 10GBs. I have attached the screeBeaird Data Usage.PNGn shot, please help

0 Kudos
2 REPLIES 2
MarkJFine
Professor
‎10-30-2017 06:49 AM
‎10-30-2017 06:49 AM

It was my impression that introductory discounts were for 3 months.
Perhaps @Amanda or @Liz can have your sales call pulled to see what they promised you.

 

In the future this really should go in the Account and Billing section of the Community as this area is not for support and as such may go unnoticed.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
0 Kudos
Liz
Moderator
Moderator
‎10-30-2017 02:09 PM
‎10-30-2017 02:09 PM

Hi Anthony2,

 

Thanks for posting and welcome to the community! If you check your usage in the Support Center and in the System Control Center (by going to 192.168.0.1), you'll find that your data allowance is still at 20 GB, per the service plan you purchased in June.

 

Capture.JPGCapture2.JPG

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

0 Kudos