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Early Termination Fee

Distinguished Professor I

Re: Early Termination Fee


@HughesScam wrote:

Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I "agreed to" according to you and the other characters in here. 


Whether we work for HughesNet or not, which we do not, is irrelevant.  The information given is factual.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Senior Instructor

Re: Early Termination Fee


@HughesScam wrote:

Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I "agreed to" according to you and the other characters in here. 


I don't work for them, only a customer for 14 years and pretty satisfied overall. My main point is simply the contract is in force once service is installed and activated, same as the majority of IT services. I have no idea what was said to you over the phone.

New Poster

Re: Early Termination Fee

Haha funny, @GabeU ok so you reply to every complaint but don't work for Hughesnet? So you're just a happy customer online regularly supporting Hughesnet for free? LOL Funny stuff. So, someone that ADMITS working for Hughesnet, please send me a recording of my sales call, a contract they claimed I signed digitally, verbally or otherwise. Literally, 10 different answers repeating themselves and still, I retain there was no mention of ANY contract anywhere. Fabricating excuses and scenarios isn't going to work with me. I'm not the only one with this complaint either- which is why they probably need a few fake community accounts appearing neutral but defending Amanda and Hughesnet at every turn- literally every complaint you three are defending horrible customer service as if being treated badly is deserving of any customer. More fraudulent behavior here, but that seems to be the norm over there at Hughesnet, but hey at least you guys can speak (or write rather) English. Charging me $466.69 to date for a service that never worked and that I've tried to cancel numerous times is abusive, fraudulent and flat out wrong. If it was happening to you, you'd try to call, email, comment, and file complaint.. that's all I'm doing here. But in doing so, now I'm being asked to pay more ($285 more) to get out of a 24-month contract that is news to me after 7 months of NON-SERVICE.. but I guess someones gotta pay for fake "happy customers" on the community forum. It won't be me though..

Senior Instructor

Re: Early Termination Fee

@HughesScam, best thing is to start your own post and one of those worthless HughesNet official mods may actually be able to help you. In all honesty, most of us here are the peanut gallery, we are simply customers like you.

Associate Professor

Re: Early Termination Fee

If you didn't at a minimum, sign your name digitally on the technicians phone or tablet, or sign the work order, then a few things happen.

#1 - Your modem will not activate fully, it will be powered on, but be placed into a walled garden state, it will consistently redirect you to a page to accept the contractual information.
#2 - The technician will NOT get paid, they will pack up, take the equipment, and leave.
#3 - The system would at that point refund your card for any charges after 30 days for a failed installation.

You say this contract doesn't exist, yet, we provided a direct link to the page with all subscriber agreements.

Seeing as it has been several months since your sales call, chances are the recording has already been removed from the system (retention is only 90 days), and even if it did exist, you still wouldn't get the actual recording it self.

As far as being paid by Hughesnet, yeup, sure am, guess that's why I work 60+ hours a week for Amazon?

New Poster

Re: Early Termination Fee

None of that happened. Nice try though. Didn't buy it for a second and then you said "WE.." lol have fun @C0RR0SIVE 

Distinguished Professor I

Re: Early Termination Fee


@HughesScam wrote:

None of that happened. Nice try though. Didn't buy it for a second and then you said "WE.." lol have fun @C0RR0SIVE 


Yes.  "WE".  It's a word in the English language to denote people of a particular group, as in those that have responded to you in this community.  

 

Whether you disagree with the information given or mock those that have given it doesn't matter.  The information that has been given is accurate.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Highlighted
Freshman

Re: Early Termination Fee

Join the club of customers that believed they would receive fast internet, from HughesNet, for their money. My wife and I are also counting the days remaining with this awful company. I have gotten attention when I reported their practices to the Better Business Bureau closest to their home office. We received a temporary discount. Thankful we got that. We agree that anyone that desires to get honest service for their money needs to look elsewhere.