I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 day...
Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some "contract" they claim they have my signature on. Then the "supervisor" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
Additionally, the 24 month contract is stated during the sales call and is part of the "script" read by the sales agent to which the perspective customer is asked if they agree to. This "script" is read to each and every customer that signs up for service over the phone and it must be agreed to in order for the service to proceed.
Edit: All points of the contract are not mentioned, but the fact that there is a 24 month contract, is.
Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I "agreed to" according to you and the other characters in here.
Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I "agreed to" according to you and the other characters in here.
Whether we work for HughesNet or not, which we do not, is irrelevant. The information given is factual.
Haha funny, GabeU ok so you reply to every complaint but don't work for Hughesnet? So you're just a happy customer online regularly supporting Hughesnet for free? LOL Funny stuff. So, someone that ADMITS working for Hughesnet, please send me a recording of my sales call, a contract they claimed I signed digitally, verbally or otherwise. Literally, 10 different answers repeating themselves and still, I retain there was no mention of ANY contract anywhere. Fabricating excuses and scenarios isn't going to work with me. I'm not the only one with this complaint either- which is why they probably need a few fake community accounts appearing neutral but defending Amanda and Hughesnet at every turn- literally every complaint you three are defending horrible customer service as if being treated badly is deserving of any customer. More fraudulent behavior here, but that seems to be the norm over there at Hughesnet, but hey at least you guys can speak (or write rather) English. Charging me $466.69 to date for a service that never worked and that I've tried to cancel numerous times is abusive, fraudulent and flat out wrong. If it was happening to you, you'd try to call, email, comment, and file complaint.. that's all I'm doing here. But in doing so, now I'm being asked to pay more ($285 more) to get out of a 24-month contract that is news to me after 7 months of NON-SERVICE.. but I guess someones gotta pay for fake "happy customers" on the community forum. It won't be me though..
Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I "agreed to" according to you and the other characters in here.
I don't work for them, only a customer for 14 years and pretty satisfied overall. My main point is simply the contract is in force once service is installed and activated, same as the majority of IT services. I have no idea what was said to you over the phone.
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Termination Fee","id":"message:99337","revisionNum":1,"repliesCount":17,"author":{"__ref":"User:user:47908"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:99337"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:99337"},"body@stripHtml({\"truncateLength\":200})":" I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 day...","body@stringLength":"339","rawBody":"
I am a little confused about the wording concerning the early termination fee. Does the policy state the fee is $400 minus $15 a month for each month of service only during the first the first 90 days? Or, since I have had service since 27Jun17 , if I cancelled in May, wwould it be 400-165=$235, or something else?
Additionally, the 24 month contract is stated during the sales call and is part of the \"script\" read by the sales agent to which the perspective customer is asked if they agree to. This \"script\" is read to each and every customer that signs up for service over the phone and it must be agreed to in order for the service to proceed.
Edit: All points of the contract are not mentioned, but the fact that there is a 24 month contract, is.
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Additionally, the 24 month contract is stated during the sales call and is part of the \"script\" read by the sales agent to which the perspective customer is asked if they agree to. This \"script\" is read to each and every customer that signs up for service over the phone and it must be agreed to in order for the service to proceed.
Edit: All points of the contract are not mentioned, but the fact that there is a 24 month contract, is.
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Early Termination Fee","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:99339"},"body":"
According to the Hughesnet legal site:
\"The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.\"
So if you cancel within the first 90 days after activation, the ETF is $400. After those 90 days have passed, the fee goes down by $15 every month.
","body@stringLength":"555","rawBody":"
According to the Hughesnet legal site:
\"The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.\"
So if you cancel within the first 90 days after activation, the ETF is $400. After those 90 days have passed, the fee goes down by $15 every month.
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Ah, so since I joined in June '17 my ETF would be $400-($15x8)=$280 if I bailed in May, right??
","body@stringLength":"115","rawBody":"
Ah, so since I joined in June '17 my ETF would be $400-($15x8)=$280 if I bailed in May, right??
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Hi uh,
\n\n
\n\n
I just pulled up your account so I can get you an exact answer. The system shows 13 Remaining Months as on 05/27/2018, so Service Termination Fee as on 05/27/2018 is $265.00. So it's actually less than $280 if you cancel by May 27.
\n\n
\n\n
","body@stringLength":"308","rawBody":"
Hi uh,
\n\n
\n\n
I just pulled up your account so I can get you an exact answer. The system shows 13 Remaining Months as on 05/27/2018, so Service Termination Fee as on 05/27/2018 is $265.00. So it's actually less than $280 if you cancel by May 27.
\n\n
\n\n
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Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some \"contract\" they claim they have my signature on. Then the \"supervisor\" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
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Where is this supposed contract that was signed? The non-English speaking person I spoke to today said that they couldn't send it to me but that they had my signature on a 2-year contract but the email department could send it to me. This is false. No such contract exists. I recorded this hour-long call because I canceled the service in November but Hughes is claiming I didn't, so they keep withdrawing money without my permission due to some \"contract\" they claim they have my signature on. Then the \"supervisor\" said that all accounts are 2-year contracts and that sales team should have reviewed that with me and that by giving my cc to them, I agree to their terms. That supervisor said there is no signed contract. Both calls recorded. 2 different people giving excuses for why my account keeps getting charged and to stop the charges I have to pay a cancelation fee and return the equipment. I don't want the satellite in my yard or the modem, the service never worked which is why I canceled so why am I still being charged and still being told some imaginary contract or agreement was made?? This is abusive and a scam. Please address the issue asap.
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Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I \"agreed to\" according to you and the other characters in here.
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Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I \"agreed to\" according to you and the other characters in here.
Whether we work for HughesNet or not, which we do not, is irrelevant. The information given is factual.
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Haha funny, GabeU ok so you reply to every complaint but don't work for Hughesnet? So you're just a happy customer online regularly supporting Hughesnet for free? LOL Funny stuff. So, someone that ADMITS working for Hughesnet, please send me a recording of my sales call, a contract they claimed I signed digitally, verbally or otherwise. Literally, 10 different answers repeating themselves and still, I retain there was no mention of ANY contract anywhere. Fabricating excuses and scenarios isn't going to work with me. I'm not the only one with this complaint either- which is why they probably need a few fake community accounts appearing neutral but defending Amanda and Hughesnet at every turn- literally every complaint you three are defending horrible customer service as if being treated badly is deserving of any customer. More fraudulent behavior here, but that seems to be the norm over there at Hughesnet, but hey at least you guys can speak (or write rather) English. Charging me $466.69 to date for a service that never worked and that I've tried to cancel numerous times is abusive, fraudulent and flat out wrong. If it was happening to you, you'd try to call, email, comment, and file complaint.. that's all I'm doing here. But in doing so, now I'm being asked to pay more ($285 more) to get out of a 24-month contract that is news to me after 7 months of NON-SERVICE.. but I guess someones gotta pay for fake \"happy customers\" on the community forum. It won't be me though..
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Ahh so you work for Hughesnet too? Send me that script it will get added to the file. I'd like to read the script that was read to me, that I \"agreed to\" according to you and the other characters in here.
I don't work for them, only a customer for 14 years and pretty satisfied overall. My main point is simply the contract is in force once service is installed and activated, same as the majority of IT services. I have no idea what was said to you over the phone.
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