I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
JTwalker wrote: Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
During your first twenty days of service your data allotment is continually refilled. HughesNet does this as a courtesy, so that new customers, or those upgrading from legacy plans, can update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data. After these first twenty days your data usage starts being deducted as it normally would.
So, in reality, your data lasted six days in your first month, and three in your second.
For some data saving tips, please see this thread.
WHAAA!!?!? WHY? I mean seriously. ..WHY? Why on eaerh would they did such a thing?! SERIOUSLY?! You are effing kidding! Did they tell me this? Was I warned of this in some undertone voice I was unaware of in my discussion with the sales guy on the phone? I do not recall being told any such nonsense bologna malarkey! Why would they just give you unlimited your first month other than to make you think all is hunky dory in Wonderland?
First and foremost, please watch your language. This is a support community that can be viewed by the public, and there are Community Guidelines and Terms of Service that need to be followed, which you can view in the "About the Community" section. So, again, please watch the language.
The data resets...
First, it's not for the first month, but for the first twenty days. Secondly, it's not done "to make you think it's all hunky dory in Wonderland", as what would be the point? There is no 30 day trial or 30 day free cancellation period, so there would be no advantage for them in doing so. The advantage is to YOU, and again, it's done as a courtesy for the reasons stated.
As well, the twenty days of data resets are explained in the Welcome email sent by HughesNet.
Hello all, this is my first message. I recently had to move outside of town because the place I was living in was not safe. I was a very happy Spectrum customer for years. I miss them a great deal. Service was flawless in every way. They are the complete opposite of Hughes. I never ever had a problem. If you can get service with them, do it. You won't be sorry.
Now I live in an RV park in a small travel trailer. I am a disabled senior citizen and Social Security is my only income. Many internet providers avoid customers who live in trailers, they want to service stick built homes only. Hughes was my only option. I have been lied to and hung up on more than once. Now I realize I am truly trapped.
Three days ago I paid my $74.15 and already the chart says I have used 67% of my data. I wanted to be able to do my family tree, check emails, do some shopping, listen to the radio online and read the news as I don't have a television. I also don't have a car, so I connect with the outside world via the internet. By reading this thread I've learned that last month's data was constantly being refilled. Who knew? And here I thought it was because I was being careful. When I signed up I was told that the plan I was considering would easily handle what I wanted to do because data would be compressed. Really? No.
This company is corrupt. I can't even file a complaint with the Better Business Bureau, access has been blocked. It's interesting that when I called to get the corporate address to file the complaint, the Hughes rep wouldn't give it to me. I found it anyway, but it does no good.
To take advantage of people like this is wrong.
Vengeance is mine, sayeth the Lord. We can look forward to that. It will be spectacular.
The initial twenty days of data resets is explained in the Welcome email sent by HughesNet.
If your data reset three days ago and you've already used 67%, something is using a lot of data, and unless you get that under control it may continue to happen. This is satellite internet with a soft data cap, not cable internet with no data cap. If adjustments aren't made to use the service within its means you will continually have data exhaustion issues.
I don't recall getting a welcome email, I remember a lot of information being given to me verbally and then a handful of papers, that was all.
Why does Hughes have so many repetitive complaints going back over a decade? Over and over, the customers cite the same issues. Why isn't the company listening and making changes? Even Consumer Reports gave you a negative rating when they did a report on internet providers.
When Amazon begins to offer internet service, I'll gladly sign up.
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unhappy!","id":"message:110419","revisionNum":1,"repliesCount":32,"author":{"__ref":"User:user:80618"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:110419"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110419"},"body@stripHtml({\"truncateLength\":200})":"I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...","body@stringLength":"1249","rawBody":"I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my first week of service my internet was slow and lagging and I had to turn all of my families phones off of wifi because they wouldnt work. I got over that and thought hey as long as I can use my firestick I'll be okay. Well my firestick is absolutely useless and dish on demand is no more. I've had to call them 9 times in the whole month I've been a customer and 7/9 of the representatives I talked to were hateful and one even hung up on me! When I would find one who tried to help me with discounts then the next one would delete it. Then came valentine's day when they auto paid my bill out of my account even though I didnt authorize autopay. Thats not even the worst part....they charged my card for $40 over what my bill should have been! I am just so done with Hughes net and want out! I have begged for them to please let me out of my contract or give me a reduced early termination fee. My internet is somehow always used up within 2 days of my bill rolling over and token fees are killing me! I just want out and to forget this ever happened","kudosSumWeight":1,"postTime":"2019-02-28T14:02:57.461-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination Fee","time":"2017-03-08T23:17:17.380-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:110419_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14766},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:110419":{"__typename":"Conversation","id":"conversation:110419","solved":false,"topic":{"__ref":"ForumTopicMessage:message:110419"},"lastPostingActivityTime":"2019-03-19T09:02:11.510-04:00","lastPostTime":"2019-03-19T09:02:11.510-04:00","unreadReplyCount":32,"isSubscribed":false},"ModerationData:moderation_data:110419":{"__typename":"ModerationData","id":"moderation_data:110419","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:110419_1":{"__typename":"Revision","id":"revision:110419_1","lastEditTime":"2019-02-28T14:02:57.461-05:00"},"ForumReplyMessage:message:110626":{"__typename":"ForumReplyMessage","id":"message:110626","conversation":{"__ref":"Conversation:conversation:110419"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":110626,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Extremely unhappy!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:110626"},"parent":{"__ref":"ForumReplyMessage:message:110625"},"body":"
JTwalker wrote: Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
During your first twenty days of service your data allotment is continually refilled. HughesNet does this as a courtesy, so that new customers, or those upgrading from legacy plans, can update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data. After these first twenty days your data usage starts being deducted as it normally would.
So, in reality, your data lasted six days in your first month, and three in your second.
For some data saving tips, please see this thread.
","body@stringLength":"1333","rawBody":"
wrote: Somehow our 10g plan lasted a whole 26 days the first month & only 3 days the second month. Yea! Go figure. I think it has to do with the HD, SD, 480, 780dpi, blah blah blah. So my solution is going to be unplug the router until we need to stream a movie & my son's daily tech time.
During your first twenty days of service your data allotment is continually refilled. HughesNet does this as a courtesy, so that new customers, or those upgrading from legacy plans, can update/upgrade their devices to current without it affecting their normal monthly data allotment, as these activities can use a lot of data. After these first twenty days your data usage starts being deducted as it normally would.
So, in reality, your data lasted six days in your first month, and three in your second.
For some data saving tips, please see this thread.
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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ModerationData:moderation_data:110628":{"__typename":"ModerationData","id":"moderation_data:110628","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:110628":{"__typename":"ForumReplyMessage","uid":110628,"id":"message:110628","revisionNum":1,"author":{"__ref":"User:user:81099"},"readOnly":true,"repliesCount":1,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:110626"},"conversation":{"__ref":"Conversation:conversation:110419"},"subject":"Re: Extremely unhappy!","moderationData":{"__ref":"ModerationData:moderation_data:110628"},"body":"WHAAA!!?!? WHY? I mean seriously. ..WHY? Why on eaerh would they did such a thing?! SERIOUSLY?! You are effing kidding! Did they tell me this? Was I warned of this in some undertone voice I was unaware of in my discussion with the sales guy on the phone? I do not recall being told any such nonsense bologna malarkey! Why would they just give you unlimited your first month other than to make you think all is hunky dory in Wonderland?
have I been had? am I going to have to get. mad?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2019-03-08T01:57:06.534-05:00","lastPublishTime":"2019-03-08T01:57:06.534-05:00","metrics":{"__typename":"MessageMetrics","views":10431},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/message:110419/message:110628","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDExMDYzMCwxMTA2MzA","node":{"__ref":"ForumReplyMessage:message:110630"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:110630":{"__typename":"ModerationData","id":"moderation_data:110630","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:110630":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:110630","revisionNum":1,"uid":110630,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:110628"},"conversation":{"__ref":"Conversation:conversation:110419"},"subject":"Re: Extremely unhappy!","moderationData":{"__ref":"ModerationData:moderation_data:110630"},"body":"
First and foremost, please watch your language. This is a support community that can be viewed by the public, and there are Community Guidelines and Terms of Service that need to be followed, which you can view in the \"About the Community\" section. So, again, please watch the language.
The data resets...
First, it's not for the first month, but for the first twenty days. Secondly, it's not done \"to make you think it's all hunky dory in Wonderland\", as what would be the point? There is no 30 day trial or 30 day free cancellation period, so there would be no advantage for them in doing so. The advantage is to YOU, and again, it's done as a courtesy for the reasons stated.
As well, the twenty days of data resets are explained in the Welcome email sent by HughesNet.
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Hello all, this is my first message. I recently had to move outside of town because the place I was living in was not safe. I was a very happy Spectrum customer for years. I miss them a great deal. Service was flawless in every way. They are the complete opposite of Hughes. I never ever had a problem. If you can get service with them, do it. You won't be sorry.
Now I live in an RV park in a small travel trailer. I am a disabled senior citizen and Social Security is my only income. Many internet providers avoid customers who live in trailers, they want to service stick built homes only. Hughes was my only option. I have been lied to and hung up on more than once. Now I realize I am truly trapped.
Three days ago I paid my $74.15 and already the chart says I have used 67% of my data. I wanted to be able to do my family tree, check emails, do some shopping, listen to the radio online and read the news as I don't have a television. I also don't have a car, so I connect with the outside world via the internet. By reading this thread I've learned that last month's data was constantly being refilled. Who knew? And here I thought it was because I was being careful. When I signed up I was told that the plan I was considering would easily handle what I wanted to do because data would be compressed. Really? No.
This company is corrupt. I can't even file a complaint with the Better Business Bureau, access has been blocked. It's interesting that when I called to get the corporate address to file the complaint, the Hughes rep wouldn't give it to me. I found it anyway, but it does no good.
To take advantage of people like this is wrong.
Vengeance is mine, sayeth the Lord. We can look forward to that. It will be spectacular.
The initial twenty days of data resets is explained in the Welcome email sent by HughesNet.
If your data reset three days ago and you've already used 67%, something is using a lot of data, and unless you get that under control it may continue to happen. This is satellite internet with a soft data cap, not cable internet with no data cap. If adjustments aren't made to use the service within its means you will continually have data exhaustion issues.
I don't recall getting a welcome email, I remember a lot of information being given to me verbally and then a handful of papers, that was all.
Why does Hughes have so many repetitive complaints going back over a decade? Over and over, the customers cite the same issues. Why isn't the company listening and making changes? Even Consumer Reports gave you a negative rating when they did a report on internet providers.
When Amazon begins to offer internet service, I'll gladly sign up.
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