Forum Discussion
Extremely unhappy!
I recently moved and made a very bad decision by getting Hughes net! I thought since dish was offering it how bad could it be? It only took me a week to learn the answer to that question! Within my fi...
On the bright side, Hughes is an excellent example of how NOT to treat people. My contract cannot be done soon enough.
Remember, when a customer is happy she will tell her family and friends. When she is unhappy, she will tell everyone she knows.
I called Amazon and made the suggestion that they become an internet provider. Your other unhappy customers should do the same. Loss of revenue will get someone's attention.
Having a plan makes the current suffering less painful.
P.S. Due to high winds my dish needs realignment and I've read that can cause problems such as data loss. I wonder how long it will take for someone to get out here. Will my lost data be restored to me because your equipment is not stable? The data loss isn't due to my browsing habits. I forgive you for assuming it was my fault.
Trapped wrote:P.S. Due to high winds my dish needs realignment and I've read that can cause problems such as data loss. I wonder how long it will take for someone to get out here. Will my lost data be restored to me because your equipment is not stable? The data loss isn't due to my browsing habits. I forgive you for assuming it was my fault.
Ah, so you're just here to play games. That's good to know. Complain about your data usage, then after a few posts it's, "By the way, my dish is out of alignment."
Good luck to you.
Edit: And to add, I assumed that because 99% of the time that's the case, but since you already knew that you had a dish alignment issue, which can cause increased data usage because of dropped data packets, which you also knew, that's what prompted my realization that you're simply playing games.
WRONG! I called customer service because of the rapidly disappearing data and the automated system told me that a service call was imminent. Then a rep had to do some digging to tell me what was going on. So, now you can apologize for making a snap judgement. As to when the issue will be resolved, only God knows. Meanwhile, this morning I got a call from a woman named Amber who told me she would connect me to customer service (at a higher level?) and LOL, of course what I heard was a recording telling me to call the toll free number. What a joke.
I expect a professional volunteer like you to ask questions that would help a newcomer who is struggling to get back on track. Or maybe your untrained, foreign customer service reps could do it. Instead, what we get is a royal runaround. You all should be ashamed of yourselves.
Trapped wrote:I expect a professional volunteer like you to ask questions that would help a newcomer who is struggling to get back on track. Or maybe your untrained, foreign customer service reps could do it. Instead, what we get is a royal runaround. You all should be ashamed of yourselves.
When people come here asking for help I do just that, as I've done now for over three years. When people come here to just complain or play games, or both, however, I don't bother. I instead give links to threads that may help and/or a few suggestions, just as I did with you.
If you're looking for help I suggest asking for it, rather than simply complaining, then ending your post with a veiled threat.
Good day to you.
