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Fake product
I inquired about Hughes Net service at my home back in October 2019. When the tech asked what I was needing the service for, I told him I have two boys that game on Xbox Live simultaneously plus strea...
Chrystal,
After reviewing the call, the sales agent did properly explain the plan and the functionality of the service; even detailing that if your plan was not large enough, you could always upgrade. The only issue I found with the call was that the agent was not clear on the limitations of online gaming.
At this point, we can offer you a discount on your service moving forward or to waive your Early Termination Fee if you wish to cancel. Please let me know how you would like to proceed.
-Jay
