The plan isn't fake. Fake means counterfeit or forged, and this is not the situation, as the plans are real. Your problem is you may have dealt with a sales person who may have misinformed you. That's very easily dealt with: under myAccount and Billing, ask for a sales call review. If the sales person did not set proper expectations and instead gave you a line of misiniformation, the HughesNet staff on this site can deal with it and sort things out for you.
You are doing yourself a disservice by posting the same information under so many different sections. It's not going to help; it may actually make things more difficult for you.
The HughesNet mods on this site will be back on Monday, so you will likely hear from them then. Until then, it's best if you refrain from posting any more regarding your issue.
Thank you for reaching out and voicing your concerns! I would be happy to have your sales call pulled for review as much of what the agent told you is inaccurate. Please see my private message to proceed!
They sold you a real package. It didn't meet your needs, but the package was real. They may have given you misleading information, but the package itself was real.
It was a fake product, that's what both employees referred to what I was sold. Thank you.
After reviewing the call, the sales agent did properly explain the plan and the functionality of the service; even detailing that if your plan was not large enough, you could always upgrade. The only issue I found with the call was that the agent was not clear on the limitations of online gaming.
At this point, we can offer you a discount on your service moving forward or to waive your Early Termination Fee if you wish to cancel. Please let me know how you would like to proceed.
they mess up your system at certain time so you buy tokens
Tokens are only used after one exhausts their allotment of high speed data, and whether that happens is under the control of the subscriber, not HughesNet. Your claim is absolute nonsense.
You have the right to terminate if you want with out charges
Jay has offered the OP the opportunity to cancel their service without penalty, as is plainly visible.
This is the HughesNet Support Community, not social media. If you'd like to rant and make nonsensical claims, please do it elsewhere and leave this support community to those seeking help, which is its purpose. If you're having an issue and would like help with it, please start a new topic in the appropriate section.