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Fortnite and other PS4 issues

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minnesota1234
New Member

Fortnite and other PS4 issues

So when switching over from centurylink to HughesNet i was guaranteed that speeds would be faster and that any trouble I was having with kids playing PS4 in real time would be remedied. Not true. Now that I signed a two year contract come to find out they can't play games like fortnite and call of duty without lag time.  when I asked about getting out of contract I was told an early temination fee of like $350-$400 would have to be paid. This seems incredibly unfair. Anyone else have the same problems?

4 REPLIES 4
maratsade
Distinguished Professor IV

You may want to post this under myAccount and Billing.   You can also request a review of your sales call, if it is available, to verify what the agent told you regarding the service. 

Amanda
Moderator

Hi minnesota1234,

 

I've moved your thread to the appropriate category. Our sales agents should not have guaranteed this and in fact should have said the opposite, since real time games do not work on satellite services. I have already located your account and will be requesting a sales call review.

 

Thank you,

Amanda

Amanda
Moderator

Hi minnesota1234,

 

Just wanted to check in and let you know I pinged the sales source yesterday for an update. We will have something soon, and if not, I will work something out with you either way.

 

Thanks

Amanda

Amanda
Moderator

Hi minnesota1234,

 

I've sent you a private message with more information.

 

Thanks,

Amanda