We canceled our service and was told we would get a box to package everything back up in and we have not received it as of yet. Also we were told that we had to climb up on our roof to take the dish down to send it back. My husband and I are both disabled and not able to climb on the roof. Now when this dish was installed the young guy who put it up there put it in a very precarious place, we don't want to ask someone else to take it down due to risk of them falling off our roof. We were told by Hughes net they would charge us something like $125, to come out and take it down. That is INSANE, your person put it there, I think you do this to TAKE ADVANTAGE OF YOUR CUSTOMERS.
Welcome and thank you for posting. The subscriber agreement that was signed in order to get the HughesNet service does state "If you elect to have the complete system or the antenna, mount and any cables professionally de-installed, you will be responsible for all applicable de-installation charges."
Considering your particular situation we can look into your concerns and address them somehow. Please post a case number or the serial number located on the bottom of your modem so we can pull up your account.
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Sorry Alan I am not going to hire someone to go up on my roof. I am not going to take the chance of them falling off the roof and suing me. The installer put the dish in a really bad spot on my roof. Yes I agree Hughes net or the installer (whoever it was THEY hired to do it) should have to fix our roof. As many issues as I have had with Hughes net I am sure that is NOT going to happen though.
Thank you LIz for your help with this problem. You are doing more for us so far than anyone has. When I called to cancel our service, the rep was very rude. Miles has also blocked me on Hughes Net facebook page. Otherwise I would have tired to contact him again, instead of posting this here. I do really appreciate this very much.