Given wrong information on three occasions - no choice but to cancel - advised cust s ervice mgr and was told we would not be charged!!!!!
We had no choice but to cancel your service as it could NOT
provide us with the necessary amount of band width needed. When we first signed up, we specifically asked about it and was reassured that there would be no issues. My internet stopped working the first month - my wife was out of town on business - when she got home, hers was working, but not mine. After hours of trying to figure out what was wrong, called Hughes who informed me that I had used up my monthly allottment already. But, for an additional fee and a different package - Gen 4 Prime Plus he guaranteed it would work for what we needed it for. Again, I ran out of band width - called again and was told that I needed another more expensive package - this time Gen 4 Max - again, explained what was needed and was told this would be more than what we would ever use. Wrong again, and due to the fact that my wife works from home and uses the service for her business when she is in town this was unacceptable. I called in and explained again the issue and finally got someone who told me you're correct - we can't give you what you need." So, I proceeded to call back and cancel the service stating that reason and that I didn't have any choice. At first I was told I would be charged an early termination fee - which I then said - this is not my fault - I am terminating because you cannot provide me 1. the service you promised me on two occasions, and I cannot be without internet service waiting for my minutes to kick in again. A supervisor was put on the line and I was assured that I would not be charged the termination fee. But, I was charged - $400 - on inv # B1-300609190. Please credit me back this $400. I truly do not wish escalate this higher or get an attorney involved. You admitted you couldn't give me the service I needed and therefore I had to terminate - it wasn't just done for no reason. Thank you and please advise me when I may receive my $400 credit back to my atm card. Thank you. Doug Tomamichel
provide us with the necessary amount of band width needed. When we first signed up, we specifically asked about it and was reassured that there would be no issues. My internet stopped working the first month - my wife was out of town on business - when she got home, hers was working, but not mine. After hours of trying to figure out what was wrong, called Hughes who informed me that I had used up my monthly allottment already. But, for an additional fee and a different package - Gen 4 Prime Plus he guaranteed it would work for what we needed it for. Again, I ran out of band width - called again and was told that I needed another more expensive package - this time Gen 4 Max - again, explained what was needed and was told this would be more than what we would ever use. Wrong again, and due to the fact that my wife works from home and uses the service for her business when she is in town this was unacceptable. I called in and explained again the issue and finally got someone who told me you're correct - we can't give you what you need." So, I proceeded to call back and cancel the service stating that reason and that I didn't have any choice. At first I was told I would be charged an early termination fee - which I then said - this is not my fault - I am terminating because you cannot provide me 1. the service you promised me on two occasions, and I cannot be without internet service waiting for my minutes to kick in again. A supervisor was put on the line and I was assured that I would not be charged the termination fee. But, I was charged - $400 - on inv # B1-300609190. Please credit me back this $400. I truly do not wish escalate this higher or get an attorney involved. You admitted you couldn't give me the service I needed and therefore I had to terminate - it wasn't just done for no reason. Thank you and please advise me when I may receive my $400 credit back to my atm card. Thank you. Doug Tomamichel
