cancel
Showing results for 
Search instead for 
Did you mean: 

How can you Iose the inappropriate phone number?

Highlighted
Tutor

How can you Iose the inappropriate phone number?

@Liz 

 

After a week, I can no longer reply to the related topic and I sure can't mark it solved.

 

After a week, the old 251-xxx-xxxx number is still front and center in my account. Why can't my unwanted, unused  phone number be removed from your system?

 

As long as it's there, it will certainly be a problem for service work, just as it always has been. It needs to be gone.

18 REPLIES 18
Highlighted
Moderator
Moderator

Re: How can you Iose the inappropriate phone number?

Hi GW, 

 

Can you please PM me a screenshot of where you're seeing that number? I just pulled up your account in our system and only the 850 number is listed.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Tutor

Re: How can you Iose the inappropriate phone number?

Hi Liz,

 

The old number hasn't been visible in my account since it was initially and supposedly removed many moons ago.

 

But it's still there now. Question is... where?

 

It has to be there because the chatty cathy computer finds my account just fine when it asks me to enter my phone number so it can find my account. Same as always.

 

Edit: One difference now is the computer can also find my account when I enter the 850 number. But I'm sure the original will always and forever be the "go-to" number as long as it's there.

Highlighted
Advanced Tutor

Re: How can you Iose the inappropriate phone number?

GW, many of us have that same issue. It's a Hughesnet glitch that has been going on for years. The 'evening' phone number listed on my account is wrong and has been wrong for many years and no matter what I do to edit it or remove it, it simply will not go away. I used this phone number (land line ending in 06) to initiate service many years ago but after some time had passed, our phone service changed, as well as the number. I tried everything I could on my end to edit that number (ending in 06) and replace it with our new phone number but nothing I did worked. Several years back, when I had issues with my service and needed a tech to come out, for obvious reasons, they could not reach me at the number listed on my account (ending in 06) I actually enlisted the help of Liz to help me get my new phone number (ending in 75) added to my account as my primary daytime number so that the tech people could contact me to schedule an appointment. Now while Liz was able to apply my phone number (ending in 75) as the primary 'daytime' number, the old phone number that is no longer even in service STILL to this day remains actively showing on my account information, only now it is listed under my 'evening' phone number and like I said, nothing I do on my end will remove this phone number. Over the years I've tried to get rid of it or edit it and it simply won't go away. I have a screen shot of my own account with both numbers listed, however I'm not seeing where it is I can upload that image to show you.
Highlighted
Distinguished Professor II

Re: How can you Iose the inappropriate phone number?

"I have a screen shot of my own account with both numbers listed, however I'm not seeing where it is I can upload that image to show you."

 

If you're on a computer/laptop, you should be able to upload photos by clicking on the "Photos" icon when you compose a reply.  If you're using a tablet or phone, that option isn't available. 

Highlighted
Advanced Tutor

Re: How can you Iose the inappropriate phone number?

Maratsade, I'm using a desktop computer (old school these days I'm sure, haha) and my only options listed directly above ^ ^ are RICH TEXT, HTML, PREVIEW. There is a QUOTE box and a Message Tag box to the side > > > This is the same format I see if I were to initiate / start my own topic too.
Highlighted
Distinguished Professor II

Re: How can you Iose the inappropriate phone number?

That's odd. What browser are you using, and do you have many add-ons?

 

Here's what I see when I click "Reply:"

 

2020-10-09_13-44-28.png

 

 

Highlighted
Advanced Tutor

Re: How can you Iose the inappropriate phone number?

Maratsade, you got me thinking if switching browsers would make a difference and apparently it does..

I was using FireFox so I switched over to Google Chrome and the additional optionsappear directly below the RICH TEXT, HTML, and PREVIEW icons.

I will have to look into my firefox settings....one of my add on's must be obscuring these options for whatever reason.

 

Anyways, here is the screen shot of my own account info (edited in red to remove sensitive info)

Untitled.png

As you can see my old phone number ending in 06 is still actively showing as my evening number. We haven't had this number in YEARS...like well over 6-8 years.

I've clicked on the EDIT icon countless times over the years trying to change and/or remove this number but it simply will not change.

Like I mentioned before, this phone number ending in 06 use to be listed as my daytime phone number and I had to ask Liz to help me remove it and replace it with my new, and current number ending in 75, however, the 06 number, as you can see, never went away. It simply moved down to the evening phone number and to this day, will not go away. With my daytime number being accurate now (I would assume most tech & customer service related call happen suirng the daytime) , I'm not concerned about this old 06 phone number being listed. Obviously if someone from Hughesnet does try to call me in the evening they are not going to get a hold of me.

 

 

Highlighted
Advanced Tutor

Re: How can you Iose the inappropriate phone number?

P.s... @maratsade apparently it was my AdBlocker Ultimate add-on that was obscuring the editing features on this page.

I disabled this addon and I'm now able to see all of the editing features while using the Firefox Browser. Smiley Happy

I much prefer using Firefox browser so I will simply disable the AdBlocker Ultimate add on for all things related to Hughesnet community.

Highlighted
Moderator
Moderator

Re: How can you Iose the inappropriate phone number?

Hi GW,

 

Are you saying that you're concerned with the automated phone system pulling up your account with the old number?

 

If so, this has been addressed, and I just confirmed that entering that old number when you call support does not bring up any account. 

 

If you have other concerns, please let me know.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.