Forum Discussion
HughesNet is a theif
I have never been signed up for auto payment or anything like it! Today is Sunday 5/15/21 and HughesNet took my last bit of money with no email to inform me or even a request to take my money!! I wil...
Would you like the reps here to look into this? They'll be back Monday. They can do a lot more than the phone reps, and hopefully they'll be able to fix whatever's going on, and quickly. I know how frustrating this must be for you. Hang in there!
Yes I would like immediate attention on my account. I think it's very illegal for a company to take funds from anyone's bank account without verification or notice or anything. HughesNet acted like my bank account was their own personal account to which they could withdraw whatever and whenever they want.
I'm sure a rep will reply to you sometime next week.
EDIT: For a more immediate response, you can also call the customer service number during M-F business hours and ask to be transferred to the billing department. It may actually be faster to do it this way.
Hello Hopesa87,
I'm glad you found the community, thank you for posting. I pulled up your account to investigate and I do see that you normally did pay on your own, not relying on autopay.
This was until March 18, 2021, the payment option was switched to autopay. Do you recall making this change online? Did you update your credit card information around that time?
That might explain why autopay is enabled now; looking at your case history, there's no support case that corresponds with that date, so it wasn't a customer service rep who made the switch.
I can certainly put you back on invoice billing again which will take away the $5 savings that come with autopay, let me know if you want me to go ahead with the change and I'll do that for you. I'll also waive this month's invoice fee.
-Liz
Hi Hopesa87,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you. If you need to switch to invoice billing, please call, chat, or e-mail us for assistance with that process.
Thanks,
Liz
