Hushesnet lied to me
I was lied to at the beginning of my service they told me there were no data caps or data drop offs and never mentioned a 24 month contract and tricked me into getting their services and now my wifi ...
Forum Discussion
This is not a review site. There are many such sites on the internet that you can go to review your experience with the service. This site is for account and tech help. Since you feel you were misled, your next step should be to request a sales call review, which you can do here by replying to this post and stating you would like a sales call review.
If you request the review, the Hughesnet reps on this site will pull your call if it's still available and listen to both sides of the conversation to hear what was said on both sides. If you were truly misled, you may have recourse. I also suggest that you familiarise yourself with the subscriber agreement, locate here: https://legal.hughesnet.com/Home.cfm
Read the disclaimers and also the section that explains how you can pursue a grievance with the company.
I cannot find the disclaimer anywhere
https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
1.1 SPEED CLAIMS AND DISCLAIMERS.
Hughesnet service is available in the contiguous U.S., Alaska and Puerto Rico, except for Hughesnet Fusion plans which are only available in the contiguous U.S. Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal.
Depending on your selected Hughesnet service plan, download speeds may be up to 100 Mbps and upload speeds may be up to 5 Mbps, or, in either case, as otherwise advertised by Hughes. All service plan speeds are “up to” and are not guaranteed. Listed or otherwise advertised speeds are associated with specific plans and may only be available in certain geographic areas. While Hughesnet Service is only available in the coverage area of the EchoStar XVII, EchoStar XIX, and EchoStar XXIV satellites within the contiguous United States, certain service plans may only be available in certain geographic areas. Speeds in parts of Alaska will be slower. Hughesnet Fusion plans are only available where adequate terrestrial wireless signal strength is available.
I posted the link and the disclaimer below.
