Re: Hushesnet lied to me - Hughesnet Community

Cameronpropst24

I was lied to at the beginning of my service they told me there were no data caps or data drop offs and never mentioned a 24 month contract and tricked me into getting their services and now my wifi hardly ever works I asked if i would be able to play video games online and I was told yes I would and I can't even connect half the time to the Internet hughesnet is a major disappointment and has left me very dissatisfied I will never purchase anything from this company again

maratsade

This is not a review site. There are many such sites on the internet that you can go to review your experience with the service. This site is for account and tech help. Since you feel you were misled, your next step should be to request a sales call review, which you can do here by replying to this post and stating you would like a sales call review.

If you request the review, the Hughesnet reps on this site will pull your call if it's still available and listen to both sides of the conversation to hear what was said on both sides. If you were truly misled, you may have recourse. I also suggest that you familiarise yourself with the subscriber agreement, locate here: https://legal.hughesnet.com/Home.cfm

Read the disclaimers and also the section that explains how you can pursue a grievance with the company.

phelpsjoe

I cannot find the disclaimer anywhere

maratsade

https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

1.1 SPEED CLAIMS AND DISCLAIMERS.

Hughesnet service is available in the contiguous U.S., Alaska and Puerto Rico, except for Hughesnet Fusion plans which are only available in the contiguous U.S. Stated speeds, low-latency and uninterrupted use of the Service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal.

Depending on your selected Hughesnet service plan, download speeds may be up to 100 Mbps and upload speeds may be up to 5 Mbps, or, in either case, as otherwise advertised by Hughes. All service plan speeds are “up to” and are not guaranteed. Listed or otherwise advertised speeds are associated with specific plans and may only be available in certain geographic areas. While Hughesnet Service is only available in the coverage area of the EchoStar XVII, EchoStar XIX, and EchoStar XXIV satellites within the contiguous United States, certain service plans may only be available in certain geographic areas. Speeds in parts of Alaska will be slower. Hughesnet Fusion plans are only available where adequate terrestrial wireless signal strength is available.

maratsade

I posted the link and the disclaimer below.

phelpsjoe

We are now at $108 a month for 200 MB that's simply uncalled for it's highway robbery the service sucks and apparently I've capped out in 6 days imagine how much data you would need and they're supposed to be no data caps they lie and lie and lie

maratsade

It's easy to use up 200 GB in 6 days if you're doing activities that use up your data. HN doesn't use it for you; you do. And there are no caps. You continue to have data when you have used up the package you bought, just at a slower speed. Once you use up the priority data package, the Fair Access Policy kicks in, and you have unlimited data, only at a slower speed.

All spelled out here: https://legal.hughesnet.com/node/786

All Service Plans feature Priority Data and unlimited Standard Data. Each Hughesnet service plan (“Service Plan”) comes with an amount of Priority Data that may be downloaded or uploaded at Service Plan speeds within a billing cycle (“Priority Data”).

If a subscriber uses all of their Priority Data during a billing cycle, he or she can continue using the Service using unlimited Standard Data until their Priority Data resets. Standard Data is prioritized behind Priority Data, which means that during high traffic periods, subscribers using Standard Data may experience slower speeds, which will lead to web sites responding and loading more slowly and certain activities such as video streaming or large downloads/uploads being significantly impacted.