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I am unable to access Petfinder.com/admin and GoDaddy email site.

New Member

I am unable to access Petfinder.com/admin and GoDaddy email site.

I am unable to access Petfinder.com/admin and GoDaddy email site. On 4 different computers all using Hughe Net. I have a tech working on my business computer. He is saying it is a server problem with Hughes Net. I am the director of an Animal Shelter I need Petfinder to load. I
16 REPLIES 16
Associate Professor

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

Patti Want,

Can you tell us, or more preferably, show us what happens when you try to visit Petfinder.com/admin???

petfinder.com/admin redirects to https://pro.petfinder.com/  for me...
New Member

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

It will either give me a root error or time out. Work space email will not recognize my password. When the tech is using his lap top with Veizon wifi both site's work fine. I have two computer's at the Shelter (business) and to at home all using hughesnet. All of the same problem.
New Member

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache Server at users.petfinder.com Port 80
New Member

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

BTW it does not matter which browser is being used. Cache and cookies have been cleared. All the stuff you pay a Tech to investigate.
Honorary Alumnus

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

Patti,
www.petfinder.com opens just fine for me

www.petfinder.com/admin as Charles stated resolves to  https://pro.petfinder.com/
New Member

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

I am aware it redirects I've been using it for years or up until a week ago when this problem happened. I'm guessing you are on a different gateway. It works fine with other internet providers as well using the same laptop.
Associate Professor

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

Hmm...  I suggest doing the following to see if any of the below will clear things up... Try one thing at a time, and let us know how it goes.

1: Disable Web Acceleration in the modems advanced pages. (Let us know if you have an HN9000 instead of HT1000/1100.)
Link to advanced page: http://192.168.0.1/cgi-bin/index.cgi?Command=1

2: Flush your DNS records.
http://www.eightforums.com/tutorials/30136-dns-resolver-cache-flush-reset-windows.html

3: Change your computers DNS records to Google instead of Hughesnet
https://developers.google.com/speed/public-dns/docs/using
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New Member

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

Option 1 did not work Options 2 and 3 are out of my league.
Honorary Alumnus

Re: I am unable to access Petfinder.com/admin and GoDaddy email site.

lets try the following in order:

1: Completely shut down your computer
2: Remove the AC Power from your Hughes Modem
3: Remove the AC Power from your Router

Then again, in order:

1: Plug in the AC Power to the Hughes Modem and wait for it to boot up completely before going to the nest step

2: Plug in the AC Power to your Router and let it boot up completely before going to the next step.

3: Boot up your computer and let it boot up completely

4: we want to open a Command Prompt:
Click START, click RUN:




That will open this window:


Type in the letters  cmd  and press OK


That will open the following:


At the blinking ">" enter the following command:

ipconfig /flushdns

That should give your the following result:


Doing the above, in order, should flush out any old/corrupted DNS addresses that could be cached by your Modem, Router or computer causing it to get a fresh DNS address.

Try the pages again and let us know what is happening.