Forum Discussion
I want to CANCEL
I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
Hi tjmarshall,
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
Thanks
Amanda
Give her some time. Amanda is on this and will get back to you. If the sales call is available and they did give you false information you may get out of your contract. I have seen it happen before.
While you can stream live video with HughesNet it is not advised. It will eat up your data fast. All depends on what your expectations were.
So your whole purpose here is just to complain, not actually contribute? Congrats, you've succeeded in your endeavor.
Now, perhaps you should read the part about this site being a SUPPORT site. It doesn't say HughesNet Complaint Community.
It you'd like to help, great. If you want to contribute, fine and dandy. That's what this site is for, not your complaints.
Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October
tjmarshallwrote:Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October
If you're referencing my post, it wasn't directed at you. My post was to the person who is doing nothing but adding complaints to this thread while not even starting their own thread to get any help. You're fine.
Hi tjmarshall,
I always forget to mention you might get a bunch of emails about an order regarding tokens, which you can disregard. If you're trying to "use" the tokens through our website, app or the Usage Meter then you will be prompted to purchase tokens since there technically are no tokens on your account. When we add the tokens from our side they automatically go into your Token Bucket and 'kick in' immediately when you exceed your monthly data (such as right now). Any unused tokens will rollover to the next month and sit there until the data has been exceeded again.
I've received the results of your sales call and I've sent over some additional questions, however here is what I have so far:
- The customer does say that they would be doing streaming with the service. The agent responds with the streaming disclosure, stating that with the 20 GB plan the customer could expect about 30 hours of standard definition streaming per month. They go on to tell the customer that if they use up all the data, they wouldn’t be charged overage fees or shut off, but that the streaming quality may be impacted.
- When pitching the package the agent recommends the 30 GB plan since the customer was going to be using streaming. The agent does inform the customer that they could go to the 50 GB plan if they find themselves using it more.
- The agent reads all terms and conditions correctly. The customer asks about the bonus data, and the agent does respond that the customer would have the extra data to use for streaming if they happened to be awake during the bonus hours.
- The customer did not have any further questions regarding streaming with the service before consenting to the order.
After I've received the rest of the information I requested I will get back to you with that too. Just a quick question - who was your previous internet service provider?
Thank you
Amanda
I had Mediacom, but moved to an area where they dont service.
Also, do not believe I have ever actually used 30 hours of streaming since getting this service. The data goes really quickly doing even the most minor task online.
I will check the token issue again. Thanks
