Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
7 years ago

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
  • Amanda's avatar
    Amanda
    7 years ago

    Hi tjmarshall,

     

    C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

     

    Thanks

    Amanda

tjmarshall's avatar
tjmarshall
Sophomore

Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
tjmarshallwrote:

Thanks. I was actually told by a rep to post my complaints here as corporate people review the posts and it's the only way to get any results. I am waiting for her to get the call. It probably will take a bit as I started this service back in September or October

If you're referencing my post, it wasn't directed at you.  My post was to the person who is doing nothing but adding complaints to this thread while not even starting their own thread to get any help.  You're fine.