Forum Discussion
I want to CANCEL
I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
Hi tjmarshall,
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
Thanks
Amanda
Hello tjmarshall,
(note: apparently I had this in my drafts since Friday, my apologies)
I received the last bit (service comparison: faster & more reliable?):
"The customer had moved recently and did not have internet service at the moment except for their data on their phone. The agent does compare HughesNet’s data to the customer’s phone data by stating that it is better because there are no overage charges. There wasn’t any comparison in relation to any previous service providers (aside from the customers phone data) since the customer did not have any other options of providers in the area. The agent instead referred to the package as having the speeds and data that would meet their needs, and recommended a higher data plan to back up those claims based off what the customer planned to do online."
If the issue of reliability can be solved, in addition to optimizing data usage efficiency, would you be willing to allow us the opportunity to help?
I apologize for the delayed reply. I have had a family emergency. At this point, I feel so negatively towards Hughes, that I do want to just cancel the service. Please advise
tjmarshallwrote:I apologize for the delayed reply. I have had a family emergency.
:( I hope everything is okay.
- Hi Tjmarshall, I'm sorry to hear you are going through a tough time and I'd be happy to help make things easier. Please let me know if you'd like an immediate cancellation or would prefer the service be shut off at the end of your billing cycle. Thank you, Amanda
Thank you both for your concern. Will I be charged a cancellation fee?
Hi tjmarshall - you will not be charged a termination fee. ~Amanda
