Forum Discussion

tjmarshall's avatar
tjmarshall
Sophomore
8 years ago
Solved

I want to CANCEL

I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
  • Amanda's avatar
    Amanda
    8 years ago

    Hi tjmarshall,

     

    C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time. 

     

    Thanks

    Amanda

tjmarshall's avatar
tjmarshall
Sophomore
8 years ago

I apologize for the delayed reply. I have had a family emergency. At this point, I feel so negatively towards Hughes, that I do want to just cancel the service. Please advise

Amanda's avatar
Amanda
Moderator
8 years ago
Hi Tjmarshall, I'm sorry to hear you are going through a tough time and I'd be happy to help make things easier. Please let me know if you'd like an immediate cancellation or would prefer the service be shut off at the end of your billing cycle. Thank you, Amanda
  • tjmarshall's avatar
    tjmarshall
    Sophomore
    8 years ago

    Thank you both for your concern. Will I be charged a cancellation fee?

    • Amanda's avatar
      Amanda
      Moderator
      8 years ago

      Hi tjmarshall - you will not be charged a termination fee. ~Amanda

      • tjmarshall's avatar
        tjmarshall
        Sophomore
        8 years ago

        Great! Thank you for your assistance and for working to find a good solution. I would like it cancelled at the end of the billing cycle. Will this next bill be my last? Or will I receive a final bill?

         

        Thanks Again!