Forum Discussion
I want to CANCEL
I am so sick of this service. It is the slowest internet I have ever used. At this point, I would be better off using the library's internet. I was told by the sales rep that I could totally stream T...
Hi tjmarshall,
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
Thanks
Amanda
Also- Since this service was relatively new, do I need to send anything back to Hughes? Or does someone come pick anything up?
Hi tjmarshall,
C0RR0SIVE is correct - you will receive a box with instructions and a prepaid label to return the modem, powercord and radio transmitter. The box will automatically ship out the day after your account is terminated in the billing system (day after the billing cycle ends) and you'll have 45 days to return the equipment. I can provide a tracking number for the outgoing box and the tracking number for your return will already be on your label, so you can just take a photo or write it down. I can set a calendar reminder for 40 days out from your billing cycle end to remind me to go in and check to see if the equipment is marked as received so we can catch any charges ahead of time.
Thanks
Amanda
Great! thanks!!
Hello tjmarshall,
I just wanted to check in since today is the day your account is cancelled. You have a $0.00 balance and the return kit has already generated. A tracking number has not been added to the account yet, but generally arrive with in 2 days. Please let me know if you have any further questions or concerns.
Thank you,
Amanda
- I would like to keep the service active until Friday, May 4th, when I will be moving.
Thank you,
Debbie Bierbower
debsplace69wrote:
I would like to keep the service active until Friday, May 4th, when I will be moving.
Thank you,
Debbie BierbowerDifferent name?
Hi debsplace69 - I don't see that you have a thread anywhere, but the cancellation occurring here is for another customer. If you need assistance please feel free to create a new post for yourself so that we can help.
Thank you,
Amanda
