Forum Discussion
I was promised a $100 rebate from my sales Rep
I was promised by my sales rep I was going to get a $100 rebate. I filled out the form and I just received a letter from the customer affairs dept stating the following Unfortunately we are unable...
Hi Charlie,
Perhaps you're right and shouldn't HAVE to post your serial number . But, for better or for worse, the world doesn't work that way. I do a lot of things I shouldn't have to and a lot of things I don't want to do, like paying my electricity bill, haha! :-)
HOWEVER, if you want your $100, there is a process. It doesn't matter whether it should or shouldn't be this way, it is what it is. You have come to the right place. The official reps here have way more power than the phone people.
What they will probably do is review your sales call (it was recorded). If indeed you were promised the $100, they have the power to get it for you. They are awesome people who really care and really want to help you! :-)
In order for them to review your call and get your $100, they have to be able to find it. The way they do that is by your case number or the serial number. The serial number is right on your modem. It will take you less than 5 minutes to do this and it will be the difference between getting or not getting your $100 or not.
We WANT to help you! :-)
EDITED TO ADD: Whoops! I see now that you weren't the one who posted about not having to do anything! MY APOLOGIES!! Nevertheless, I hope you will follow the process. :-)
Perhaps you're right and shouldn't HAVE to post your serial number . But, for better or for worse, the world doesn't work that way. I do a lot of things I shouldn't have to and a lot of things I don't want to do, like paying my electricity bill, haha! :-)
HOWEVER, if you want your $100, there is a process. It doesn't matter whether it should or shouldn't be this way, it is what it is. You have come to the right place. The official reps here have way more power than the phone people.
What they will probably do is review your sales call (it was recorded). If indeed you were promised the $100, they have the power to get it for you. They are awesome people who really care and really want to help you! :-)
In order for them to review your call and get your $100, they have to be able to find it. The way they do that is by your case number or the serial number. The serial number is right on your modem. It will take you less than 5 minutes to do this and it will be the difference between getting or not getting your $100 or not.
We WANT to help you! :-)
EDITED TO ADD: Whoops! I see now that you weren't the one who posted about not having to do anything! MY APOLOGIES!! Nevertheless, I hope you will follow the process. :-)
