Forum Discussion
I was promised a $100 rebate from my sales Rep
I was promised by my sales rep I was going to get a $100 rebate. I filled out the form and I just received a letter from the customer affairs dept stating the following Unfortunately we are unable...
Good morning Charlie,
Thank you for posting, I've already pulled up your account to start investigating. I see that the only rebate available at your time of order was applicable to purchase orders, so that's why the request was denied, since you're a lease subscriber.
I will request your sales call to be reviewed to confirm that the sales rep promised this rebate. If the rep erred, I can credit you the $100 to your account.
Your patience and understanding are much appreciated.
Thanks,
Liz
Thank you for posting, I've already pulled up your account to start investigating. I see that the only rebate available at your time of order was applicable to purchase orders, so that's why the request was denied, since you're a lease subscriber.
I will request your sales call to be reviewed to confirm that the sales rep promised this rebate. If the rep erred, I can credit you the $100 to your account.
Your patience and understanding are much appreciated.
Thanks,
Liz
