In baseball it's three strikes and you are out!

[Liz]

Hi Tommyo,

I just got an update from the enterprise department, and I'm glad to hear they've reached out to you today to address your concerns.

Have a good weekend!

[Tommyo]

I am trying to complete the addressing of my concerns and am 24 minutes into a call to 866-347-3292.  The representative named Jennifer Nicole is unwilling to connect me to a manager or the agent named Nancy Jones who found the frauds relating to the review of Hughes sales calls to me.  I am simply trying to wind up my relationship with Hughes yet your people keep moving the goal posts.  Lets finalize this today.

[Liz]

Good morning Tommyo,

Thank you for posting. I've sent your post to the enterprise department to address.

[Tommyo]

The people representing Hughes today are ignoring the verbal settlement I achieved with Nancy Jones on March 31, 2017.  They wasted another 40 minutes of my time.  It is the portrait of poor management to allow employees to churn the time of customers.

I demand a call to me today at [edited to protect privacy] to close this matter.

[Tommyo]

Hughes customer service is the absolute worst experience I have had in 40 years of business.

[Liz]

Hi Tommyo,

I do apologize for the experience, please expect a call to address your concerns.

[Tommyo]

I also have received a very cryptic UPS memo relating to Hughes - will a real Hughes representative with a REAL NAME - and a REAL POSITION and A REAL PHONE NUMBER - PLEASE STAND UP?

[Liz · Accepted solution]

Hi Tommyo,

I received an update and I'm glad to hear someone from the enterprise department reached out to you today. You have a direct line to her now, so feel free to call if you have any further questions.