I have come upon this chat board as a new yet overly worn out customer of Hughesnet.
As I assess the 6 months of Hughes Net services I have purchased - I conclude that your sales people really have "no plan" to offer. Every month - every aspect of dealing with this service - when it does not run out of data - has been a headache - and worse we are not getting the value out of the service that we are paying into it.
1. I was started out on residential service in October, 2016. Each and every every salesperson I have spoken with has been informed by me that we have a family of 5 with two adult home office project managers who work remote creating a intensive need for quality internet service. Hughes Residential service came nowhere near meeting our needs - your saleswoman who initially signed us up really over-rode all of my direct input relating to the profile of my home office business internet needs. We were provided with an anemic plan.
2. I made a deal with your Business Enterprise salesman Ken at (844) 228-8233 to rescue us into Business Enterprise service based on several assurances Ken made which have turned out to be false. Ken placed us in Select 100 on January 4, 2016 and the whole installation ritual took place January 20, 2017. That also was a failure within month 1.
3. On February 27, 2016 I made a good faith effort to migrate to Select 200 and enhance my familiarity with my Linksys WRT 1900ACS Router and to implement best practices for managing the network map and the usage habits within our home office and among my 3 children. We have tapped out the data as of March 19, 2017. This puts Hughes at strike three.
And, if that were not enough frustration - I find additional insult on top of injury. Hughes failed to close the residential service account and made additional and unauthorized charges to my credit card for the retired residential plan. Hughes refused me a refund - but is supposedly rendering a credit from the residential account to offset the business account. THIS RESIDENTIAL ACCOUNT SHOULD HAVE BEEN CLOSED. Note also that your residential dish and modem are still here on my property because no effort has been made by Hughes to pick them up or provide for the shipping as was promised. Kindly review all my sales interactions with Hughes and my call to action is that you make a reasonable offer for my exit. I have made a good faith effort to make the arrangement work but I cannot let this deficient service drown my business. Again, I am trying to run a business - I have been forthcoming about this in every way in attempting to implement a workable internet plan with Hughes. I will be looking forward to detailing each of the false assurances in a telephone call to the forum moderator, a sales manager, or whomever is the decisionmaker in these matters in order to demonstrate that we have not received what we were sold. I have no use for any input from any of the forum shills that I see trying to assuage and elbow paying customers while customarily making excuses for poor internet service on this chatboard. I am also unpersuaded that this forum is understaffed. The false sales tactics employed by Hughes are actually fraud in the inducement and my lawyer has prepared a civil complaint for contract fraud to file and serve on Hughes entities and personnel if this matter is not resolved to my satisfaction.
If you please - again, I would appreciate a prompt review and summary of my sales interactions with HughesNet and next steps in the wind-down process so I can keep my lawyer on the sidelines. You may reference these recent case numbers[103188674, 103214662, 103188912].
Thank you.
cc: general counsel
