Hughesnet Community

Installation charge

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
dtriley
New Member
‎01-23-2020 04:03 PM
‎01-23-2020 04:03 PM

Installation charge

Free installation is advertised nationally. Why was I charged $99 for Lease Set up fee (which Heather in billing is an installation charge) when I upgraded to Gen 5?

0 Kudos
1 REPLY 1
GabeU
Distinguished Professor IV
‎01-23-2020 06:34 PM
‎01-23-2020 06:34 PM

@dtriley 

 

The activation fee (lease setup fee) is a separate charge from an installation fee.  Anyone who signs up for HughesNet or upgrades to Gen5 from a previous generation service pays a $99 activation fee, though only with certain situations is an installation fee charged (non lease, inadequate credit).