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Medem returned but lost at warehouse

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atlantia
New Poster
‎04-13-2020 04:58 PM
‎04-13-2020 04:58 PM

Medem returned but lost at warehouse

I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US


Today I recieved an email from Hughesnet stating that I have not returned it and I will be billed $125 if I do not return it in the next 20 days.


You already have it. Can somone look into this for me please.

Thank you.

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Liz
Moderator
Moderator
‎04-13-2020 05:01 PM
‎04-13-2020 05:01 PM

Hi atlantia,

 

Thanks for the heads up, we can definitely look into this for you. I'll post back once I have an update.

 

Edit:
Ah, I only have the tracking number of the modem we initially sent you. Can you please private message me the tracking number showing we received the old modem?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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