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atlantia
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Joined 9 years ago
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Medem returned but lost at warehouse
I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US Today I recieved an email from Hughesnet stating that I have not returned it and I will be billed $125 if I do not return it in the next 20 days. You already have it. Can somone look into this for me please. Thank you.Modem remote diagnostics needed. (Forgetting DNS info)
Can one of the admins run a remote diagnostic on my modem. The issue: My modem seems to "go stupid" and forget it's DNS Cache. I can open a site and it will open fine, then after about 15 min if I refesh the page or open another link on the same site, I get the following: This seems to affect secure websites (https). I have no issues with speed or the service but the only way I can fix this is to reboot the modem when it gets into this state. Once the modem completes its reboot, I can refresh the page and it will load correctly and everything will keep working until it "goes stupid" again (usually 15-30 min). Then another reboot and repeat the process (which all of these page reloads are wasting my data). Been so bad the last few days that I keep the systemcontrol center open in a tab on my browser so I can hit the "reboot" button. I have this issue across multiple browsers and devices connected via wifi or ethernet. It will also cause pages to partially load when the modem loses the DNS for the various elements of the site I am visitng (Images, stylesheets, etc.) as well. The reboots seem to be getting more and more frequent. If the problem isn't my modem, there is a serious network issue going on that needs looking into. Thank you.
