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06-16-2020
08:32 PM
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05-18-2020
01:42 PM
Hi Liz, The reason I posted this is that when I called to do the cancellation, They told me that I couldn't cancel without the account "owner's" permission which I cannot get. This was supposed to have been corrected in 2017 when I went from Gen 4 to Gen 5 but apparent;y all they did was put my name on the "billing". Please put a notation in my account so that when I call to do the cancellation, that it will go through. Thank You,
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05-16-2020
12:21 PM
Hi, I got divorced about 6 years ago and the account was originally set up in my ex wife's name. Now I want to make changes to the account and phone support says I need verbal permission from the "owner" (which I have no contact with and no way to contact). All the billing info is in my name when I log in. Can someone change the "owner" name to match the billing info?
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04-13-2020
04:58 PM
I returned my old modem after installing the new one that was sent and got a tracking number from UPS and it was recieved at the warehouse on 03/30/2020 9:29 A.M GAITHERSBURG, MD , US Today I recieved an email from Hughesnet stating that I have not returned it and I will be billed $125 if I do not return it in the next 20 days. You already have it. Can somone look into this for me please. Thank you.
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Unreturned Equipment Fee
03-24-2020
05:38 PM
Hi Liz, IpV6 was already disabled. Same results. I also spent quite a bit of time flushing the dns cache on my devices, disabling firewalls and anti virus software, testing different browsers, devices, The only thing that temporarily fixes the issue is to reboot the modem. As a matter of fact, I had to perform a reboot to access this forum to post this. I even tried third party DNS servers but when the modem goes stupid it cant even get to those.
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03-24-2020
01:34 PM
Can one of the admins run a remote diagnostic on my modem. The issue: My modem seems to "go stupid" and forget it's DNS Cache. I can open a site and it will open fine, then after about 15 min if I refesh the page or open another link on the same site, I get the following: This seems to affect secure websites (https). I have no issues with speed or the service but the only way I can fix this is to reboot the modem when it gets into this state. Once the modem completes its reboot, I can refresh the page and it will load correctly and everything will keep working until it "goes stupid" again (usually 15-30 min). Then another reboot and repeat the process (which all of these page reloads are wasting my data). Been so bad the last few days that I keep the systemcontrol center open in a tab on my browser so I can hit the "reboot" button. I have this issue across multiple browsers and devices connected via wifi or ethernet. It will also cause pages to partially load when the modem loses the DNS for the various elements of the site I am visitng (Images, stylesheets, etc.) as well. The reboots seem to be getting more and more frequent. If the problem isn't my modem, there is a serious network issue going on that needs looking into. Thank you.
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