Cant get through to customer service

[balloonsbyjolly]

I have tried calling, chat, and email with no response from customer service. I need to suspend or cancel my account.

[GabeU]

@balloonsbyjolly 

Unfortunately, customer service is dealing with a large number of calls right now.  The only thing I can suggest is to keep calling.  Perhaps trying after midnight.  By phone is the only way you can cancel your service. 

The reps here may be able to effect a suspension for you, but they won't be back on until Monday.  They're on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but as of recent it can take them a bit longer.

[Liz]

Hello balloonsbyjolly, 

Thank you for reaching out to us. Were you able to get through to someone on the line? I can look into this for you if you private message me your SAN (account number) or the associated phone number so I can pull up your account.

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Liz]

Good morning balloonsbyjolly,

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

Thanks,

Liz