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Cant get through to customer service

balloonsbyjolly
New Member

Cant get through to customer service

I have tried calling, chat, and email with no response from customer service. I need to suspend or cancel my account.
3 REPLIES 3
GabeU
Distinguished Professor IV

Re: Cant get through to customer service

@balloonsbyjolly 

 

Unfortunately, customer service is dealing with a large number of calls right now.  The only thing I can suggest is to keep calling.  Perhaps trying after midnight.  By phone is the only way you can cancel your service. 

 

The reps here may be able to effect a suspension for you, but they won't be back on until Monday.  They're on M-F from approximately 9AM to 6PM EST.  They usually reply within a working day, but as of recent it can take them a bit longer.


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Liz
Moderator
Moderator

Re: Cant get through to customer service

Hello balloonsbyjolly, 

 

Thank you for reaching out to us. Were you able to get through to someone on the line? I can look into this for you if you private message me your SAN (account number) or the associated phone number so I can pull up your account.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Liz
Moderator
Moderator

Re: Cant get through to customer service

Good morning balloonsbyjolly,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.