Unfortunately, customer service is dealing with a large number of calls right now. The only thing I can suggest is to keep calling. Perhaps trying after midnight. By phone is the only way you can cancel your service.
The reps here may be able to effect a suspension for you, but they won't be back on until Monday. They're on M-F from approximately 9AM to 6PM EST. They usually reply within a working day, but as of recent it can take them a bit longer.
Thank you for reaching out to us. Were you able to get through to someone on the line? I can look into this for you if you private message me your SAN (account number) or the associated phone number so I can pull up your account.
Your cooperation, patience, and understanding are much appreciated.
Good morning balloonsbyjolly,
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.