The HN reps are here M-F from around 9 am to 5 or 6 pm. They can pull your sales call if it's available, and evaluate whether the sales person set proper expectations. This may take a few days, but they will contact you privately with the results.
Hopefully you read the subscriber agreement before signing up.
Thank you for reaching out to us. As maratsade stated, I can review the sales call and will start the process today. Once I have the results for you, we can troubleshoot the service or go with other options available at that time. I will provide you detailed information on the other options once the results have been messaged to you. Thank you for your patience and understanding while the call is being investigated.
Thank you for your patience while this was being investigated. I have provided the results via private message. Please refer there for information.