cancel
Showing results for 
Search instead for 
Did you mean: 

Bait and switch

Highlighted
New Member

Bait and switch

My husband spoke with a representative on January 10 about installation and pricing. He was told $44 per month for 10 gb. We got 20gb for 59.99. A far cry from what we were told we were getting. Please review this phone call. This illegal!!!! Also the usage meter doesn’t work.
3 REPLIES 3
Highlighted
Associate Professor

Re: Bait and switch

The usage meter is probably working fine. You probably just didn't know that new installations get their data refreshed periodically during the first 20 days to ensure the system is working correctly.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Highlighted
New Member

Re: Bait and switch

And we’re supposed be getting 25Mps of speed. The highest we’ve seen is 8Mbps. Right now it’s 1Mbps
Highlighted
Distinguished Professor IV

Re: Bait and switch

@Sharonkk3 

 

Speed can't be guaranteed, though you should definitely be getting better than 1Mbps, especially at this time of day.  For a speed issue you should start a new topic in Tech Support and follow the protocol here.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro