Missing tokens after upgrading to Gen5

[sunsluv11]

Last month I had my service updated to Gen5. After the upgrade I lost over 6166 MB of tokens that are no longer showing on my account. Can anyone help me with this problem please?

[GabeU]

@sunsluv11

This is definitely something that the reps will have to help with.  Though I don't know for sure that they need to be in this section, I will tag the reps so that they will be sure to see your post and help you.  They're on M-F from approximately 8AM to 5PM EST, and it can take them a couple of working days to reply.   

@Liz

@Amanda

[Liz]

Hi sunsluv11,

Thanks for reaching out, we can certainly address your concerns. Please check your private messages in the top right corner of the community page as I've sent you a PM for details.