Forum Discussion
Modem return problems
Having issues with Hughesnet after shipping back a dead modem. First, here's a little background :: 1. Modem would not connect to internet, only 2 lights on. Called HN tech support, CSR asked me if ...
Hello Michael,
I apologize for the delay in response. It does appear there was miscommunication internally regarding the return of your equipment. Our agents attempted to reach out to you twice on the 15th. We wanted to inform you that as of 4/14/2019, a credit of $125 has been issued back towards the account. This means once your next bill generates, the credit that was issued will cover it, essentially giving you a free month of service in addition to money off of the next bill after. I apologize for any inconvenience this may have caused you and I appreciate your understanding.
-Damian
Hello Michael,
I apologize for the delay in response. It does appear there was miscommunication internally regarding the return of your equipment. Our agents attempted to reach out to you twice on the 15th. We wanted to inform you that as of 4/14/2019, a credit of $125 has been issued back towards the account. This means once your next bill generates, the credit that was issued will cover it, essentially giving you a free month of service in addition to money off of the next bill after. I apologize for any inconvenience this may have caused you and I appreciate your understanding.
-Damian
Thanks so much for looking into this Damien - I really appreciate your efforts on my behalf !!
On another topic, I had complained about HN popping messages into my browser about an expired credit card last month. You looked into it and thought the problem would clear itself at the end of the billing cycle - and yes, you were correct, it did !!
Thanks again !!!! :)
Michael,
That's great! I am glad the community and I were able to provide assistance for both issues. If you ever need any assistance in the future, I hope you come to the community for support.
-Damian
