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Multiple account attachment issue

New Member

Multiple account attachment issue

When calling for another issue, I was told that I had 3 accounts. We have 2 satellites at 2 houses on our rural property. I have been unknowingly paying for 3 accounts for 11months.
After over 2 hours on the phone with people who had a hard time understanding my problem, I was told that they would credit me for 1 month. I'm out $800. I should have checked my credit card account. This is not right !
4 REPLIES 4
Distinguished Professor I

Re: Multiple account attachment issue

The HN corporate reps will be back on this site on Tuesday. Give them time to look at your account and see what's going on. 

 

LarryPeterson1 wrote:
When calling for another issue, I was told that I had 3 accounts. We have 2 satellites at 2 houses on our rural property. I have been unknowingly paying for 3 accounts for 11months.
After over 2 hours on the phone with people who had a hard time understanding my problem, I was told that they would credit me for 1 month. I'm out $800. I should have checked my credit card account. This is not right !

 

Moderator
Moderator

Re: Multiple account attachment issue

Hello Larry, 

 

I see it's your first post here, so welcome to the community! I'll investigate your accounts to see what's been charged. It certainly is a good idea to check your own credit card statements.

 

Also a good idea to review your HughesNet bill. If you would like to view or pay your bill, log into the Support Center: http://supportcenter.myhughesnet.com and follow the instructions here: http://hninfo.us/viewbill 

 

I'll post back once I have any updates for you.

 

Your patience and understanding are much appreciated.

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: Multiple account attachment issue

Hi Larry,

 

Just popping in to let you know we're still investigating and will post back with another update once we have news to share.  Your patience and understanding are much appreciated.

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
Moderator
Moderator

Re: Multiple account attachment issue

Hi Larry, 

 

Thanks for your patience while we worked to address your concerns. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM with details. 

 

 

Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.