If you could post either a prior case number from a phone call or the serial number located on a sticker on the back or bottom of your modem, the Reps will be able to locate your account and look into this for you. DO NOT POST any other personal info, like your account number (SAN), your email address or phone number. Only one or both of the pieces of info asked for.
The reps are on M-F from 8am or so to 5pm.
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