It might be a good idea to describe the issue you are having. Not divulging private/personal information or anything like that, nor even dollar amounts if it's something like that, but just giving the reps an idea of what the problem is.
If you have a case number from talking with a phone rep about the issue, that would help the reps on here, too.
Again, though, don't post any personal info, nor your account number, as this is a public site. A case number is okay, though, and helpful.
Edit: I forgot to mention, the reps are on M-F, from approximately 8AM to 5PM EST.
Ok.. thank you Gabe. Seeing as how none of the MOD's have replied to this.. I will try your recommendations and see if that will help.
To make it short and sweet, until I can talk to someone, HughesNet has been charging me for 2 accounts and we never signed up for 2 accounts.
Case #104716720
Hello Linda,
Thank you for reaching out to us about this situation. I've located both the accounts you are referencing and we are currently reviewing the reason why a second account was created for an upgrade. In regards to refunds or credits, I will need to discuss and get some guidiance on this with upper management. Please be advised that we are not in the office on the weekends, so I may not have an update until early next week. I appreciate your patience while we investigate.
~Amanda
Hi Amanda,
Thank you so much for replying to this.. and thank you for looking into it!
LindaB
