The reps will not be back in until Tuesday. I'm sure they will look into this for you, including the sales call request from your other post.
See your other thread...
Please stop spamming multiple sections with the same issue. Your post in the My Account and Billing section is sufficient.
Please stop spamming the boards. Your prior post in this same section has already been replied to. You will recieve help when the reps return. They do not return until Tuesday. This in not an instant help community.
Again, please stop spamming.