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Need help!

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Distinguished Professor IV

Re: New to Hughes Net and need help

I understand your frustration.  

 

I'm sure the reps will look into the billing.  Though the installation is free, there is a $99 activation fee, so it's likely that this is what the $99 fee is for, though only a rep can verify this.  As well, the equipment lease fee, which is $14.99, is not included with the plan price.  It's a separate fee.  With that said, though, I'm sure that the reps will have the sales call pulled for review and let you know of their findings.  

 

In case you are not aware, only the sales call itself is available for review.  If they need any additional information from you, including any personal information, they will likely request it through the private messaging system in this Community, which is the little envelope icon on the upper right.


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Moderator
Moderator

Re: Why is my new residential services showing up business account with extra charges?

Hi Baddab61315, 

 

  I'm glad you found the community, thank you for posting. I've merged all your threads into this one. Please allow me some time to investigate and see what happened on the sales call if it's available for review.

 

  Your patience and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Why is my new residential services showing up business account with extra charges?

Ty liz that would be greatly appreciated. I dont even know where to begin straightening out everything thats not correct
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Moderator
Moderator

Re: Why is my new residential services showing up business account with extra charges?

Hi Baddab61315, 

 

Thank you for your patience while your case is still being investigated. I don't have any updates yet, but once I do, I'll let you know.

 

  Your patience and understanding are much appreciated.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Moderator
Moderator

Re: Why is my new residential services showing up business account with extra charges?

Hi Baddab61315,

 

Thank you so much for your patience while your sales call request was processed. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.