Forum Discussion
Need to cancel service.
If one of the techs here can see this, I've done email, chat and tried calling but am constantly disconnected and the recording says they aren't talking live when it comes to billing. I was told to r...
Unfortunately, the only way to cancel service is by calling the Customer Service phone line. Try calling between midnight and 6 am, when they're bound to be less congested.
They aren't taking calls at all. It states that on their end on to use online services, even for billing.
I can't even imagine your frustration, but you can't cancel on this site; Liz even clarified that a day or two ago and said accounts can only be canceled via the customer service phone line. You may want to try when the lines are bound to be less congested and see if you can get through to a person.
RonDvorak wrote:
They aren't taking calls at all. It states that on their end on to use online services, even for billing.
