Forum Discussion

rm68jsu's avatar
rm68jsu
New Poster
5 years ago

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  • rm68jsu,

     

    Thank you for reaching out to us. maratsade is correct. Satellite internet has its own inherent limitations that may prevent us from doing something like this, as much as we would like to. With that being said, we hear your concerns and are actively working on multiple solutions for our customers. We understand that this will change your typical usage habits and needs. Please check back with us soon for an official statement.  

     

    -Damian 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV

      Damian , I wonder if you could untick the solution, as it isn't a solution at all. :)

    • elmiracat's avatar
      elmiracat
      New Poster

      Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        If they were to suspend the Fair Access Policy, then it would not be fair to those subscribers who manage their alloted data.  To restore speed, they offer tokens.  Maybe they could temporarily lower the price of tokens.

         

        elmiracat wrote:

        Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?


         

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    That's very likely not doable with capped internet, as the total amount of data we all have to share is very limited, due to the limited capacity of the satellite.

     

    [Note: OP was asking for the removal of data caps so they could have more data to work from home. Sadly they deleted their post and erroneously marked my answer as a solution.]

    • rm68jsu's avatar
      rm68jsu
      New Poster
      I was trying to ask this of the company (who actually has the authority to answer this question), not the customer community; I apologize for the confusion.
      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        No need to apologise; this is a customer-to-customer site and customer replies are to be expected; you will probably get more.