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rm68jsu
New Poster

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None
16 REPLIES 16
maratsade
Distinguished Professor IV

Re: Waving data caps in light of COVID 19

That's very likely not doable with capped internet, as the total amount of data we all have to share is very limited, due to the limited capacity of the satellite.

 

[Note: OP was asking for the removal of data caps so they could have more data to work from home. Sadly they deleted their post and erroneously marked my answer as a solution.]

rm68jsu
New Poster

Re: Waving data caps in light of COVID 19

I was trying to ask this of the company (who actually has the authority to answer this question), not the customer community; I apologize for the confusion.
maratsade
Distinguished Professor IV

Re: Waving data caps in light of COVID 19

No need to apologise; this is a customer-to-customer site and customer replies are to be expected; you will probably get more. 

Damian
Moderator

Re: None

@rm68jsu,

 

Thank you for reaching out to us. @maratsade is correct. Satellite internet has its own inherent limitations that may prevent us from doing something like this, as much as we would like to. With that being said, we hear your concerns and are actively working on multiple solutions for our customers. We understand that this will change your typical usage habits and needs. Please check back with us soon for an official statement.  

 

-Damian 

maratsade
Distinguished Professor IV

Re: None

@Damian , I wonder if you could untick the solution, as it isn't a solution at all. Smiley Happy

Damian
Moderator

Re: None

@maratsade,

 

I sure can! It looks like it is back to normal now. =). 

maratsade
Distinguished Professor IV

Re: None

Cheers, Damian! 

elmiracat
New Poster

Re: None

Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?

Reggie
Teaching Assistant

Re: None


@elmiracat wrote:

Can the speeds stay at the regular rate instead of being dropped back when we go over due to the coronavirus?


First what is regular speeds.

What beam & satelite are you on.