Not honoring their own payment arrangement

[Shawna]

I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will not refund my money and will not let me out of the contract without payment. I have had SLOW internet and have had to change my streaming resolution due to the terrible service hughesnet provides. I have had nothing but problems since I signed up.

[maratsade]

The Hughesnet staff will be back tomorrow and will be around 9-5.  They'll check your account and sort this out for you.  Just give them some time to investigate what's going on. 

@Shawna wrote:
I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will not refund my money and will not let me out of the contract without payment. I have had SLOW internet and have had to change my streaming resolution due to the terrible service hughesnet provides. I have had nothing but problems since I signed up.

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[GabeU]

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@Shawna wrote:
I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will not refund my money and will not let me out of the contract without payment. I have had SLOW internet and have had to change my streaming resolution due to the terrible service hughesnet provides. I have had nothing but problems since I signed up.

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Did you snooze (or turn off) the Video Data Saver?

[Amanda]

Hi Shawna,

Welcome to our community and thank you for reaching out to us here. I was able to review your account and see that the extra charges were due to a service plan upgrade prorated charge. It looks like our agents offered a price match and because of the point in the billing cycle where this was ordered, only one month's price match discount was applied instead of one month + prorated portion. 

I do see that you've cancelled your service since then, but if you are still open to trying another month or two, I can get that price match balanced back out for you.  Looking forward to your reply.

Thanks,

Amanda

[Amanda]

Hi Shawna,

We did not hear back from you so this thread will be closed. If you need further assistance please feel free to create a new post.

Thanks,

Amanda