>>When I cancelled my service, I was told that I would have to climb on the roof of my home to remove a radio that the tech installed upon starting my service.
You, personally, are not required to climb up on to the roof to retrieve the radio, but the radio must be retrieved and returned. If you can't do it yourself, it's expected you will get someone to do it for you.
>>They said they'd send a box for the return and follow up to address the radio removal. Now I'm seeing a $300 charge for non-return of equipment.
Yes, that's the charge for not returning equipment, and it is stated in the user agreement. Did they not send the box?
>>I just recently had my baby and in fact moved again in that time, and it's ridiculous that I would be expected to climb to the roof to uninstall a radio the tech installed.
You're not expected to climb to the roof to uninstall the radio. The radio needs to be returned, though, so you are expected to return it.
>> If I had known we would be forced to move 6 months later and have to climb to the roof to uninstall something I would have never started service.
Did you not ask what was involved in cancelling the service? Did you not read the user agreement?
>> I will be filing a dispute with my card company and the Bx3 if this additional charge remains when I was told this would be followed up on, it is an absurd expectation in my opinion.
How is it absurd to expect the user to return equipment? No one told you that you had to climb up there yourself, only that the equipment needs to be returned. You can have someone else retrieve it. I don't think you have cause to initiate a dispute, given the charges are legitimate, and that there is no pregnancy clause in the user agreement.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Hi DevFitz,
Welcome to our community and thank you for your post. As maratsade stated, the radio is required as part of the equipment return as stated in the subscriber agreement. We do not demand you place yourself in harms way, so if you would prefer, a technician can be dispatched for a de-installation fee of $100 or you could ask someone to retrieve it for you. The de-installation fee is the same as the installation fee.
Thanks,
Amanda
"When I spoke to the rep about cancellation, I was not informed that there would be any deinstallation fee"
The information is in the subscriber agreement (section 1.3): "As an alternative to de-installing and returning applicable Equipment to Hughes yourself (whether before or after the expiration of any Service commitment period), you may request that Hughes de-install the modem, power supply, and radio directly for a fee."
That's a good question -- only the Hughesnet mods on the site can answer that, but fingers crossed!
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
@DevFitz wrote:
I imagine if it was returned now, the charge would remain anyway?